Photoshop Elements: Loses position of tool after zooming or moving the window with the hand tool

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  • Updated 7 years ago
  • (Edited)
in Elements 9 when I use a variety of tools - paint brush in masks, clone - Elements looses where the tool is after zooming in or moving the window with the hand tool. It then paints in the wrong place. Maybe it paints from where the mouse is to where it was in the last zoom. the only way out is to shut elements and restart which is a pain in the butt. Much as I Like E9 I am reaching the point where I am giving up with it
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Clive Bew

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  • fustrated and want refund

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows? Sounds like an OpenGL driver issue.
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Clive Bew

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Thanks for the reply

I am a PC user
Not sure what a openGL driver is?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I should have said Video Card driver. What Windows OS are you using? Do you know what video card your computer has?
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Clive Bew

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Vista Home (TM) Premium 32 bit (service Pack 2)
DirectX Version 10.1
Nvidia GEforce 8600 GS Driver version 191.07 (video Bios 60.84.SE.00.28)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like there's a newer driver out there. I'd try that out:

http://www.nvidia.com/object/win7-win...
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Clive Bew

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Ok Tried the driver, and its made no difference - seems like theres a bug in elements 9 especially as I had no problems with elements 6. The idea that I have maybe random chance that somewhere around 20 minutes into using elements 9 I'm going to have to restart elements and maybe reboot to stop the the tools putting in clones or whatever in the wrong part of the image is a huge fustration. Seems like the bug is somewhere between elements and windows not the video driver
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are there any other variables like a Wacom tablet or other input device? Do you have the Screen DPI set to something other than the default/96dpi?
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Clive Bew

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As far as I know I have not changed any DPI setting
No other input devices
Its still happening
Swapped mice made no difference
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Clive Bew

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All has gone dead Have you forgotten or on hol etc
I still am hacked of with the issue !!!!!!!!!!!
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Brett N, Official Rep

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I don't know of anyone else reporting a similar issue.

Have you tried disabling applications that run in the background? Since this issue is intermittent (that it only occurs after running the program for some time), it suggests interference. I'd suggest step 9 from: http://kb2.adobe.com/cps/822/cpsid_82...

If that doesn't solve the issue, I'd suggest continuing with the other steps in this document.