Photoshop 21.0: Zoom tool doesn't do the right thing if canvas is rotated

  • 36
  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
Zoom tool bug with new update
When you rotate the canvas the zoom tool acts awkward and not like it used to
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Alexis Nikolopoulos

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Posted 4 months ago

  • 36
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Alexis, Thanks for reporting. We've reproduced and are looking into the issue. If this issue is affecting your work, you can install the prior version until the fix is released. https://helpx.adobe.com/download-install/using/install-previous-version.html
(Edited)
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Tom Lin

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Jeffrey, please give the team a big thanks for 2020 versions of photoshop and illustrator. It is a huge improvement over 2019 which was unusable for me.

This zoom while rotated canvas bug is my only gripe at the moment.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue is fixed by the 21.0.2 update which was released yesterday.
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Tim Franz

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I'm trying to find the 21.0.2 update in my creative cloud interface, but it's showing 21.0.1 as the latest version.  Was this fix done only for Windows?  I'm on a Mac Pro (late 2013) running Mojave 10.14.6 using Photoshop 21.0.1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you have a CC for Teams account, your admin probably hasn't enabled the update.
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Tim Franz

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I contacted my admin, and he says he doesn't see an option to enable or prohibit updates.  I also see on this forum that 21.0.3 is now available, but neither 21.0.2 or .3 show up in my creative cloud update app.  
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Tim Franz

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I updated my operating system yesterday to Catalina Mac OSX.15.2 in hopes that maybe that was the issue, but I still don't see the apparent recent versions of photoshop (21.0.2 or 21.0.3) available in the creative cloud app.  Any other ideas of why this might be happening?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Unfortunately, the email address you've used to log in here doesn't have an account under it so I can't check anything. Your best bet is to contact support directly: https://helpx.adobe.com/contact.html
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mathias

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Fixed. 

The new Photoshop 21.0.2 update seems to have remedied the problem.

I've used all the affected features together in an attempt to break something or find any remaining bugs: canvas rotation, View>Flip Horizontal, scrubby zoom, selection tools, and transforms (including the new amazing Warp transform).

Zero issues so far.

(I'm on Windows 10.)


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David, Official Rep

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Thanks for sharing that with us, Mathias.  It's nice to hear confirmation that all is well!

David