Photoshop CC 2014 - Zoom short cut results in hand tool appearing and freezing the rest of the tools on MacOS 10.10 Yosemite

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  • Problem
  • Updated 4 years ago
  • (Edited)
In Photoshop CC, when I do the command short cuts for zooming in and out, the hand symbol appears and freezes. I can no longer access any of the other tools. If I leave Photoshop alone for a couple of minutes and then come back, I can then select other tools. This makes for very slow design time! Super frustrating. I am using the most recent version of PSD CC and my computer software is Mac OSX Yosemite
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Heather Weir

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  • frustrated

Posted 4 years ago

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Chris Cox

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Why are you using CC and not CC 2014?

And if you are still going to use CC, have you installed the WhiteWindowWorkaround plugin to work around known issues in MacOS?
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Heather Weir

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Sorry for not clarifying. I am using CC 2014. All of my updates are current.
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Chris Cox

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Alright, CC 2014 doesn't need that plugin - it has all the workarounds already in it.

There are a number of other topics about issues similar to this with Wacom drivers, or just with known bugs in MacOS 10.10. Apple is aware of these OS bugs and working on solutions.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your prefs? http://blogs.adobe.com/crawlspace/201...
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David, Official Rep

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Hi Heather,

Did restoring your preferences fix the problem?  Are you still having trouble?

Thanks,
David
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Heather Weir

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I tried restoring my preferences. Unfortunately it immediately caused Illustrator to start having the same problems as photoshop. Only with photoshop, it self corrects within a few minutes. With illustrator if I use the zoom short key it stays stuck on the hand tool until I shut the program down and restart my computer. I am going to try to uninstall and reinstall PSD and AI later tonight and see if that helps.
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Chris Cox

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OK, so that sounds like there is something going on at a system level that is using or altering that keyboard shortcut (like assistive devices, or changing the keyboard language/script).
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Heather Weir

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I think you could be right as I did recently switch over to Yosemite. Will look on that end as well and see if I can find the problem.
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David, Official Rep

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I have to agree with Chris -- I'm not seeing anything like this locally and based on previous bugs, the forum would be on fire if many users were having this problem.  What kind of hardware are you using?  What other apps are running?
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Chris Cox

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Well, that and the fact that Photoshop and Illustrator don't share any UI code...