Photoshop Elements: No support for older versions of software

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  • Problem
  • Updated 7 years ago
  • (Edited)
I only have elements four, but I have hundreds of photos stored. I recently became unable to do anything at all with the programme. I have had no help what so ever from customer service. If I chat with them they say that it is not new software so they cannot help. I raised a complaint with customer service which they acknowledged, since then nothing. How do I get my photos back
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John Munton

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  • pissed off

Posted 7 years ago

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Brett N, Official Rep

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Official Response
Your photos are not anything that you have to get back. Photoshop Elements Organizer does not store your photos, it only keeps track of them. Information on how to find your images can be found here (although this document is about Photoshop Album, the information still applies the same): http://kb2.adobe.com/cps/870/cpsid_87...

Live person support is only provided for the current version of the software and one version back. Support warranties expire 90 days after the release of new versions.