Elements 10 freezing up

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  • Problem
  • Updated 6 years ago
  • (Edited)
I have used Photoshop for a few years now; however, the other night, a familiar box came up while I was using it asking me to sign up for more products. I've seen it several times while using Photoshop; decided to do it. As soon as I entered all of my information, and began using the program again, the program began freezing up with five minutes of getting into the "Create" part. Please help or I'll have to go to Snapfish to create my photo albums! Since it was your site I signed in to, I have to assume there's a bug in that program I signed in to.
Photo of Elizabeth Tautfest

Elizabeth Tautfest

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  • frustrated & a little ticked!

Posted 6 years ago

  • 1
Photo of Pete Green

Pete Green, Customer Advocate

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Have you restarted the computer?

Try restoring the Photoshop Elements preferences