Elements: Hard drive crash and could not deactivate the program.

  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
You keep telling me that I am using more than two copies of Elements 9. I only have two computers so I don't know how I could use more than two. I had a hard drive crash on one of the computers and could not deactivate the program. What do I do?
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Glenn Schwantes

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Posted 5 years ago

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Jeffrey Tranberry, Chief Customer Advocate

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Glenn, I've asked someone to look at your account. Support is off on the weekends, so you should hear something early next week.
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Jeffrey Tranberry, Chief Customer Advocate

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Hi Glenn, this problem should be resolved and you should be able to activate on both your computers without seeing a warning about running on more than 2 computers.
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Graham Dixon

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I have the same problem, when I go to instal on my laptop I get a screen saying the serial number has been used on more than two computers and then I have 30 days use, but I only have two computers a desktop and a laptop.
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Chris Cox, Sr. Computer Scientist

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Call Adobe Customer Support, and they should be able to help you out.
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Alyssa Reavis

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I have been trying to get a hold of customer support for the same problem. It keeps telling me customer support on chat is unavailable. How do i get somebody to respond and resolve my issue? My hard drive crashed so I got it replaced. Now I can't get creative suite back on my new hard drive because I can't deactivate it from my old hard drive. I need to deactivate adobe from my old hard drive.