Elements: MacOS 10.10 Yosemite breaks Adobe's version checking so legacy apps can't launch

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  • Updated 4 years ago
  • (Edited)
OS X 10.10 Yosemite does not allow me to launch Premiere Elements 11, instead displaying an Error 16 dialog box ("Configuration Error Please uninstall and reinstall the product") before exiting. The cause appears to be a Y2K "feature" in OS X that breaks Adobe's version checking. A workaround is needed.

I followed this instruction as described in detail on the Premiere Elements forum, but wiping preferences and reinstalling didn't fix the problem. Nor did fixing folder permissions. Upon checking the Console's crash report, I saw the following error message:


1/12/15 7:56:35.203 PM com.apple.xpc.launchd[1]: (com.adobe.Adobe Premiere Elements 11-WS.framework.332880[2650]) Service exited with abnormal code: 1

1/12/15 7:56:39.737 PM AdobeCrashDaemon[2652]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.


I am guessing that PE11 checks the version of OS X by calling the Gestalt system version selector, gets a mismatch with another (correct) version call, and quits with an Error 16. Meanwhile Apple has specifically discouraged this means of version checking because it returns an incorrect version number as of OS X 10.10 and higher.

If legacy code is really the cause behind my PE11's failure to launch, I hope that Adobe can suggest a workaround to rescue me and others with the same problem.
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ralexx

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi ralexx,

Usually you can run the installer over the top of itself to repair the damage done by the Yosemite upgrade installation.
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ralexx

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Thanks for your reply Jeffrey.

I tried running the installer in place and I was then able to launch Elements Organizer. However launching Premiere Elements first returned a permissions error dialog which requests rebooting. After I re-applied correct permissions as linked above and rebooted, launching PE11 brought back the Error 16 dialog and crash report in Console.

A permissions repair on the boot drive and another in-place install did not resolve the Error 16 on PE11. Now Organizer is also returning the Error 16 dialog again.
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ralexx

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Are you able to suggest another workaround?