Wrong paper size sent to the printer

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  • Updated 3 years ago
Can't print to my DNP DS40 or DS80 printers. It look like Photoshop CC is not send the correct size to the printer. The print driver works fine with other programs and when I save a jpeg and import it into say iPhoto I can print the file.
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Bennett Scarborough

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Posted 4 years ago

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Chris Cox

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Photoshop CC doesn't "send" the paper size -- the printer driver sets the paper size, which Photoshop then uses.
But we have seen drivers that have problems communicating paper size changes with applications -- frequently custom page sizes have to be saved, then selected, before they stick in the driver.
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Bennett Scarborough

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It just appears to be a communication thing, when I try to print say a 4x6 print and after double checking the image size, the print window pops up and I select 4x6 in the drop down. Next, to the right of the 4x6 it show 6.15x4.13 for the size. However if I save the photo and drop it into iPhoto it prints just fine
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Chris Cox

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Yes, somehow the printer driver is not setting or remembering the page size correctly, or includes margins that you did not realize.
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Timothy Katje

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Chris is correct about the margins. The exact image size sent to the printer is 1844x1240 @ 300dpi. This equates to 6.14x4.13". The extra padding (overbleed) is used to account for the complexities of printing from roll paper where paper alignment can be slightly off (askew), or the cutter cuts too early. The final print, however, should be very close to 4x6". It's safe to assume that each image size printed is actually between 1-3% larger than the commonly known print size.