Photoshop: Can't save file due to program error

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  • Updated 3 months ago
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I have Photoshop CC and when I individualy merge a layer with the original locked layer Photoshop will no longer save the file due to a program error
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ivan villa

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Ivan, are you on Mac or windows? If you choose Preferences>Plug-ins and uncheck "Enable Generator" and restart PS do you have trouble saving the file using the same steps?
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ivan villa

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that fixed it! what does the generator do and why is it that it works when you disable it?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It's a known issue with Generator. Will be fixed in an update very shortly.
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Sofía Osorio

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Hi Jeffrey!

Having the same problem here but is there a way to solve the issue without losing all your work?

Thanks
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Jorge Driottez

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Si estan trabajando en un tamaño de imagen considerablemente grande más una resolución alta de más de 100 pueda que al querer salvarlo en JPEG de este error, lo mejor sería bajar la resolución con la opción de poder dejar siempre el tamaño de imagen que necesitamos.
(Edited)
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Daisho Design

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I'm having the same issue with the Photoshop CC 2014 on a Mac.

When I open my Photoshop files or just a regular image JPG and I do a couple of edits and I cant save over the exiting files...

Any ideas??

And this is the window I get!
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Bhavesh Gosai

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Use,

File -> Edit in ImageReady

I saved my file for being a huge lost. Because I completed my whole artwork and received a kind of error saying "Could not save because of a program error". I tried all possible options. But wont work. Then I tried Edit in ImageReady, Then I could save my file as psd though Image Ready. I hope this should work for you guys too :).

Thanks
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Chris Cox

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Photoshop hasn't included ImageReady for many years - so that really isn't an option for anyone using a recent version of Photoshop.
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Bhavesh Gosai

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I know Mr. Chris, But this is just an option for them who trying to find a solution about the photoshop error. I posted this answer here because I found this post on the first page for the error could not save :). So, I thought someone may be rich to this page and found this answer who are using older versions.

Thank you very much Mr. Chris.
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ksenia popova

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Hello, I have my work open now and I can't save it because of programme error. I checked the generator - it's not ticked.
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David Crow

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I found a way to save my PSD which encountered this issue. I changed the mode to 16bits per channel. Saved. Then converted back to 8, and I was able to re-save without any issues. It didn't affect adjustment layers, layer styles or anything else. Hope this helps somebody else
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David Crow

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Thanks Simon, glad people are still getting use out of this fix, although it would be nice if people never encountered this to begin with.
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Ludovic Poitras

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for me it didn't worked but i actually tried to do save for web and it work and its save itself as a .gif
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Katie Michaelson

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I don't know why it worked, but it worked for me! THANK YOU THANK YOU THANK YOU! 
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没有人

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Why it worked ? So confused
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David Crow

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没有人, no clue why it works, but I can't complain about the fact it seems to be working for so many people! Quite a strange solution indeed.
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Beth Ruff

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I'm dealing with this right now. I'm taking a Photoshop class right now and although I'm fluent in Illustrator, I'm finding out that's not helping me much with Photoshop. I checked the box they suggested, it wasn't checked. I texted my professor, so hopefully she'll have an answer for me in the morning. I just bought this software tonight!
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Christopher Boghosian

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This problem was happing to me just now. I'm working on a single layer with all other layers unchecked; the layer also has a mask.

I couldn't save and got the same error message. I randomly checked the background layer, then unchecked it. And was able to save. Weird!
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Chris Cox

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Ok, that is weird.
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Christopher Boghosian

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I swear, that's all I did: select the background, then deselect it. Maybe a coincidence? I have no idea...
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Philippe Gelinas

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Hi ! I had this PS issue too and I done as you said Chris : unchecking my layers and save... and bingo ! it works. This is really weird. Thanks for your trick, it solved my problem.
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pstreb

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This has been happening for me for month now with ps 6 and cc if I want to save anything with layers. All generator boxes unchecked etc. The 16bit change is helpful but a pain to do WITH EVERY FILE.
I AM A PROFESSIONAL EDITING PHOTOS ALL DAY AND WOULD APPRECIATE IT IF ADOBE COULD FIX THIS ITS REALLY REALLY ANNOYING
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David Crow

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Have you uninstalled and reinstalled Photoshop? Sounds like your install of Photoshop is damaged.
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pstreb

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Newly installed Photoshop cc at work (last week) on to brand new hard drive and older install of it on home computer (cs6)
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pstreb

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I have spoken to a lot of people who are having this problem.
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David Crow

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Wow I had no idea. Even though you shouldn't need to, you could create an action and assign a keyboard shortcut that converts to 16 and back. Might help save a little time until the problem gets sorted out.
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Daniel

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We have this issue all the time here at our studio. We are saving to a Linux sever and we are on Macs (10.9 and 10.10). This has been going on for years, but is more common now again after a period less of these. I have read many articles and posts, and I still don't know if it's Adobes or Apples fault. Neither of them seams to take this seriously really.

What are my options, a Windows computer and a Windows server? Can anyone else tell me their setup? Are you using TimeMachine on your workstations? That has also been up for talks if that is the issue.
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Chris Cox

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We take it very seriously, and have spent a lot of time on these issues.
But the problems are almost entirely due to the OS and file servers.
A few issues have been due to the text engine, or Generator - and we have fixed those as soon as the problems were identified.
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Daniel

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Can you please evolve your answer with what you know? On what system, OS, client and server do you know, that this is not a problem? We are a lot of professionals out here struggling with major issues every day.
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Malou Weber

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I have the same problem on Windows (8.1). Would be great if Adobe could solve this issue!
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Rupert Hurley

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I "upgraded" a month or so ago from CC to 2015 - that was a disaster, so uninstalled then went to CC 2014 which I read was "stable" - however, the thing KEEPS sticking with the "cannot complete error", so I'm saving schtuff all the time manuially as I dont trust it - Adobe really need to fix this as its ridiculous - as for OS etc., it ain't my box, 32GB 250gb SSD 2TB HDD "spare 1GB video card", i7, Win 7 Pro etc.....
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Foxy

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Same problem here with CS6 and it just started a couple of weeks ago. There is no Enable Generator is CS6 so that ones out the window together with the mode change to 16 bit and back again. I guess the chances of a fix for CS6 are, to say the least, very very remote as Adobe has long since moved on and if you have a problem, it's your problem not theirs. My OS is Windows 7 Professional.

Once I get this error, I can no longer open psd files or save in any format. I'm currently using cut from Photoshop and paste into Irfanview from which I save the file... it's not supposed to work this way so my advice to Adobe is, 'fix the bloody thing!'

Update:
I did some digging on the Internet last night and this problem was reported as far back as 2006! Almost a decade ago and it's still not fixed!
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Josh Harrison

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I also encounter this problem in Photoshop CC 2015, Mac OS X 10.10.3.

Unlike the OP I had not been merging any layers. I had been playing around with layer masks instead.

The 'switch to 16 bits and back' workaround worked for me thankfully.

Please fix this old bug Adobe.
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David Converse

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I get this every once in awhile on Mac. I have always been able to save to a different hard drive. Quitting and relaunching the program then fixes it.
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Josh Harrison

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Ah, yes. I was saving to a SMB (NTFS) server. Probably relevant.
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Daniel

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Don't think so. We have Red Hat and AFP, same issues.
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Chris Cox

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What are the last few lines in the PSErrorLog.txt file (in your Photoshop preferences folder)?
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Foxy

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Here are the last few lines of a very long log:

\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000E0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:17 12:26:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:42:48 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:43:34 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:19 09:17:35 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:03:38 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:04:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 22:59:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:00:53 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:01:37 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:02:16 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
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Chris Cox

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You have some errors from a third party automation plugin or extension panel, plus the last one is from something using a color mode that is not legal for layers (like indexed color). Resetting preferences should solve that, unless it is also being caused by third party code.
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Josh Harrison

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Here are all the entries from PSErrorLog.txt from the day this error occurred for me:

2015:07:07 09:54:45 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:54:57 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:11 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:21 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed

Using Photoshop CC 2015, Mac OS X 10.10.3
Thanks
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Chris Cox

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Hmm, a low level error in the VM system -- no idea what would cause that.
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Sofía Osorio

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Ok, so i took a risky chance and pressed the "close file" button (red ball on mac) hoping it would advise to either cancel, save or dismiss changes.

It asked me to do so, and pressed SAVE CHANGES. It did save all the changes on the file. But please, anyone else have a permanent solution for this without having to take the risk?

- Can't find the 16bit / 8 bit choice
- my plugin options are unselected

Thanks!!!
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Josh Harrison

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Hi Sofia,

You can find the 16 bit / 8 bit options under Menu Bar > Image > Mode.

Hope that helps, Josh
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Herry C Sucahya

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I worked on A2 size 300ppi with lots of layers. Then I couldn't save my file! I thought I would have to do a reworking. But thanks for the solution posted here! Changing 8 bit mode to 16 bit really helps!

But I'm still curious, I used PS CS6 for years without this kind of error. Is it because of the heavy work that eats up lot of memory?
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Chris Cox

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No, Photoshop doesn't really run out of memory - it just goes to the scratch disk and slows down. More likely there was something unexpected in the document that caused the error (like a mask that's over 30k pixels tall or wide).

Also, if in doubt, try the Large Document format: which can save larger documents.
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Dimitris Douramakos

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I had the same issue and I couldn't find a way to save it as a psd but I found a way to save it as jpg.. Like this you can save your layers as jpg and it would be much easier to make it again when you reopen photoshop.. So I just press flatten image and then I drug and drop the solid image to my notes and from there I safe it on my desktop copy paste.. :)
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Peter Barr

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I'm getting this several times a day, almost everyday, and I nearly put my fist through my lovely new 34" monitor with rage. I lose work constantly, even though I save religiously, it all adds up. It appears to happen most when I'm creating artboards for responsive layout views, e.g. desktop, tablet, mobile. The tablet and mobile ones can be really quite long taking into account retina sizes, I don't know if this is a factor. Anyway, please, please, please sort it out Adobe!!!!
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Peter Barr

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Sorry, didn't see you previous comment. No I never use Design Space. Photoshop does exit normally.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Were any of the shape layers merged together? Maybe it's not the type of shapes, but how they merged or combined? (Noted by Nixie here) https://feedback.photoshop.com/photoshop_family/topics/trouble_saving_as_pdf?topic-reply-list%5Bsett...
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Foxy

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Mate it sounds like you're making excuses and putting the blame on the customer. Why Adobe you just fix this fault that's been there in the software for YEARS and stop making excuses. It's Adobe's fault not the customers.
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Peter Barr

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I don't believe so. 
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Chris Cox

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Foxy - because we have never seen this error, and have no idea how to reproduce it (despite lots of time spent).  The problem could be due to corrupt data in a particular document - which we can't know until we examine the document and can reproduce the error.  And people could easily be seeing different errors: Program Error just means something unexpected went wrong, and could come from many different causes.
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Mateo R. Sedano

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The file i was working on and gave this error was a somewhat large document, around 2m long by 90cm high, 300dpi and CMYK color mode, i was trying to save it to .PSD file and gave me that error, and i had to close PS or it would crash (since im in a crapy crapy computer, because at my office they wont get better ones...) so i saved it to a .PSB  file, a large document format file, and it worked, it may help some folks! 
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Andreas Varro

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I haven't read trough the whole post so someone might have the same solution. I got the same problem with error. Tried to open another image and save it - No problem. But for my specific working file I got this error. So I created a new document with the same size as the working file and moved all layers to the new file. I also saved the image on another disk (was suspecting that my startup disk was getting full) and it worked like a charm.
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Louise Johnson

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Hi, having a problem saving to PDF as my Photoshop only gives me PNG and few other formats to save as. What could be the problem?
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David Crow

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What is your color mode set to under Image > Mode > 16 Bits/Channel ?