Elements 12: Won't let me register with Adobe - says it is wrong number

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  • Updated 4 years ago
  • (Edited)
I bought Adobe premier elements 12 last fall at Costco. I am trying now to open it by registering the serial number. The number I am using is on my box and it is called the serial number. However Adobe keeps telling me this serial number won't work for my product.
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Diana Jones

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll send you a direct email to get your serial # so I can see what the problem is.
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Diana Jones

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Hi, Jeff. I sent you the information on this problem. Have you had a chance to work with it yet? I thought I would hear something from you by now. It has been a week. Thank you.

Diana