Elements: Windows 7 to Windows 8 Error code 213:19

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Photoshop 10 was pre-installed on my PC from manufacturer as a windows 7 machine, since upgrading to windows 8 it is unable to open, showing Error code - 213:19 can you please assist?
Photo of tracey kerr

tracey kerr

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 830 Reply Likes
I hope you mean Elements 10. Photoshop 10 would be several versions back, and has no OEM installs.

See this link: http://helpx.adobe.com/acrobat/kb/err...

Yes, it's written about Acrobat, but it covers the same licensing problem that you are seeing.
Photo of Kai jk

Kai jk

  • 1 Post
  • 0 Reply Likes
i am currently using my school laptop which has windows 8 and all the adobe systems on it ever since receiving it but none of the adobe systems work most importantly Adobe Photoshop (CS6) it says that there is a licensing error and to contact customer support, it also said to mention error code: 213:19 (there is an image
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2139 Reply Likes