Windows closes Photoshop when I try to backup a catalogue.

  • 1
  • Problem
  • Updated 10 months ago
Windows closes Photoshop when I try to backup a catalogue.
Photo of Graham

Graham

  • 3 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1073 Posts
  • 226 Reply Likes
You are using Photoshop Elements?
Which version, which OS (Mac or Win, Adobe or Apple/Microsoft store version?)
Were you able to backup before?
Do other functions work as expected?
Without more details, difficult to help you.
Photo of Graham

Graham

  • 3 Posts
  • 0 Reply Likes
Version 14 Elements,Windows 10. Other functions seem to work fine - had this problem for a long time so just not bothered using backup.
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1073 Posts
  • 226 Reply Likes
Can confirm exactly how "Windows closes Phtotoshop"? Do you get a message about an undefined problem and that Windows searches for a solution?
- first thing to test: is the failure linked with a particular catalog not on others. If you have a single catalog, create another test one with a few sample pictures and try the backup. My guess is that you'll be able to backup the test catalog.
I imagine you have already searched for missing files, repaired and optimized the catalog.
- Second task: trying to find a possible corrupt or problem file in the catalog. Most often it's a video file format. Locate your catalog folder (menu Help >> System Information). Duplicate the folder to work safely on a catalog copy. From the catalog manager, delete all videos from catalog (NOT from disk). Try a backup.

If you don't find the root of the problem rapidly, it would be prudent to use another external method to copy or backup your photo files tree and to copy the catalog folder as well.

What has proved to work for me has been to create a very minimalist catalog copy with only the 'catalog.pse14db' file in its own folder. Double click on that file to open the organizer with the mini catalog. It should open with the main info: tags, captions, notes, version sets, stacks, albums, ratings... but you'll lose face recognition, visual similarity and other features. Test the backup process.

The above partial solution is very often superior to a restore made from re-importing in an empty catalog the files created by an external backup software. Even if you have 'written metadata to files', you'll lose albums, stacks and versions sets.
In that case, if you have saved your catalog folder, it's possible to use the catalog copy and to 'reconnect' all the files to the new location, but that is generally very long and tricky.