Windows 10 update Broke Elements 12

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This conversation has been merged. Please reference the main conversation: Win10 Creators Update problem?

Recently Windows 10 performed an update. Today I tried to use Elements 12 for the first time since the update. The program opens, top menus are displayed, but there are no drop down menus. Also some of the icons flash oddly. Program has become unusable. I tried deleting and reinstalling, it got slightly better, but still unusable. I haven't tried to run Premiere Elements but suspect i will get the same result.
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Robert Booth

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Posted 2 years ago

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Warren Serkin

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iF YOU SWITCHED FROM A 32 BIT TO A 64 BIT OS, THIS IS WHAT HAPPENS.  YOU NEED TO INSTALL THE 64 BIT VERSION OF ELEMENTS.  HAD EXACTLY THE SAME THING HAPPEN.
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Steve Lehman

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I have heard of this happening with PSE11 and 12 in Windows 10, as they're not fully compatible with Windows 10.   When upgrading to Windows 10, PSE11 and 12 may work but only half will work and the Organizer does not function.  an actual install over Windows 10 may not work altogether, yet others have had some success but those have been few.   I have heard from PSE 13 users, they have but few problems with Windows 10 although the menus do work fine.   At this time, we are recommending that users upgrade to PSE14 or 15.   Also, some problems happen with creators update for Windows 10.  Older programs have no guarantee to work in Windows 10.   

PSE11 and 12 is not supported anymore but I will give a tip that might fix it anyway.  There is a reset to do after an update, so let's try it.  Note, this will not be guaranteed.   In Windows 10, go to Settings, System, Apps and Features (on the left) and in the list of programs, highlight the program to see if it has a blue link that says Advance Options showing under the program name.  If so, click on it, then click on the reset button on the left side of that page.  If it does not, there cannot be a reset.   If I direct you through the Windows Power Shell with SFC commands it's the same reset.   
If there is no reset, we always recommend an upgrade to PSE15 as noted above.     

Steve Lehman, MCSE Responding   
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Robert Booth

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Thank you Both for your quick replies. Regarding the one from Warren, I have been using the 64 bit version for several years and it has worked with Win 10 up until the last update. So, that was not the issue. However, I'd like you both to know that after I got Warren's reply I decided to try again another reinstall. For whatever reason, this time it worked. Elements appears to be working again. Probably has something to do with not being fully compatible, which I suspected anyway. It may very well be that at some point it will fail again. and if so I will try your solution Steve. Also, while I didn't try anything extensive, it appears that Premiere Elements continues to work ok.  overall though, I imagine that at some point I will have to upgrade. Thanks again for your replies.
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James Young

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I am having the same issue as described here.  I have PSE 12 with Windows 10 and the resent Windows 10 affected the PSE 12 drop down menus.  My questions are:
1)  If I uninstall PSE 12 and then re-install, do I lose the albums I have created?  What about keywords and star ratings?  Are these lost if I do a re-install?
2)  What if I upgrade to PSE 15?  Do I lose my albums, keywords, and star ratings?
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Steve Lehman

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I cannot comment on whether you will lose those items.  Backing up personal files, keywords, albums, if not already in separate folders would be the best thing.   As for upgrading, it could work, on the other hand, I would not.  Adobe products have once or twice taken on the same problems as older software in an upgrade.  I have not seen your error messages if any.  If some say your error is in (page-frame) with all zeros, then you may have a major problem on the drive, and I would avoid the upgrade, I would uninstall it at once.  

As always, and as a Windows tech, I always say to install a fresh product and start clean.  That's the best way to avoid problems in the future.  It inserts itself into its own directory to begin new.   Be sure to uninstall the older (problem) program before installing the new.   

Another example (not Adobe related) is what I have.  I have old AOL software.  They have not updated their software or when they have, they discontinued it and begin development again.  To this day there is not a new workable version.  Meanwhile, I have 5 AOL program in an old version on the drive.  They have corrupted as each takes on the other's character.  So I deleted all of them and installed a new AOL to begin new again.  That did the trick, well until that becomes corrupt, but because all of AOL's software is 32 bit it will corrupt or needs to be installed in compatible mode.  But it does even nastier things when we do that. We can't win 'em all I say.  But we keep trying.   
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James Young

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Thanks for the info.  When I said 'upgrade to PSE 15', I actually meant purchase PSE 15, uninstall PSE 12, and install the PSE 15. 
You said "Backing up personal files, keywords, albums, if not already in separate folders would be the best thing."  Is that done through PSE 12?  If so, I don't think I would be able to do that when currently I can't read any of the drop down menus.
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Steve Lehman

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If those items are inside your software I'm afraid you might lose them.  Remember them and you can rebuild your new software with them.   Whenever I retain anything inside software I run the items I need to remember in an email to send to myself so I have a record of them.  Create a new system to remember stuff.   Technicians do that everyday.   You have a corrupt software program.  We cannot go inside to retrieve it.   
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Steve

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Do you have auto-hide set for the task bar? Do you have the task bar at the bottom of the screen? I have encountered problems similar to what you describe when auto-hide is on. Try turning off the auto-hide setting if it is on. If it is off, try using Elements in a Window that is less than full screen. Windows calls this "Restore Down" when you use the square button in the upper right corner of a Window. Its the middle button between Minimize and Close. 
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B.J. Cahill

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thank you all for responding. Now I have egg on my face and have to admit that I typed the wrong number elements. I actually upgraded from elements 14 to elements 15 when this problem occurred. I have since gone back to 14 until I can find a fix. Again thank you. If you have any info on this I would be happy for any help I can get....
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Steve Lehman

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Mr. B. J. Cahill,  

I am happy your PSE12 reinstall worked for you.  As a support person, my job is to say we no longer support PSE12 but still I try my best to help with it.  

In another forum, I have had 3 guys complain about PSE12 doing the same as you describe.  I gave them 6 solutions including reinstalling it.  But still , they demanded to me that I rewrite their software.  They say it last 3 years and tfhey want it to last 3 more.  They have refused to buy PSE15, as they said that repeatedly, and repeatedly they have harassed me while demanding that I "fix" their PSE12 and they want it now.  One said he had a Masters in Technology.  The other said he was a programmer.   They are technical chat room bullies.  Many times I gave them more solutions and then gave them the link for Adobe Support but they refused to go there.  They refused to reinstall their software telling me it is corrupt and that adobe owes them free software.   We used to call these guys "mooches".  

I sent them to this forum twice each.  They quoted your name as proof they came here but still they did not present their problem here and went back to my other forum only to argue morfe with me.   I regret I was sucked into their lair.   If they come here, I won't help them here.     

I would like to commend you for being so polite, honest, and trustworthy.  Also, I would like to thank you for trying your reinstall one more time.  I am happy it finally worked for you.   

Steve Lehman, MCSE Responding   

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