Photoshop: Windows 10 April 18 update - Can't print now

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
I updated my Microsoft Surface to the latest windows update and since then I can't print from Photoshop. I'm running the latest build 19.1.3.

Everytime I press print an error box appears saying "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents"

After this the print button on the File menu is greyed out? Can you help - Adobe support remoted into the machine but was unable to fix including removing the preference file from the application data folder. The only change from earlier in the week was the new version of Windows 10.
Photo of Emily Finch

Emily Finch

  • 3 Posts
  • 1 Reply Like

Posted 6 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14190 Posts
  • 1787 Reply Likes
If you hold down the spacebar when you select File > Print... does it work?
Photo of Emily Finch

Emily Finch

  • 3 Posts
  • 1 Reply Like
Unfortunately not, this doesn't fix it. Thank you for the suggestion sorry it took me a while to respond.
(Edited)
Photo of Emily Finch

Emily Finch

  • 3 Posts
  • 1 Reply Like
I was also getting the RAM issue described in this topic. Applying the registry fix described in this page has also fixed the printing issue

https://feedback.photoshop.com/photoshop_family/topics/question-about-ram-allocated-to-photoshop