Photoshop: Windows 10 64bit won't detect my graphics card (AMD Radeon R9 380) anymore

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I'm using windows 10 64bit and since photoshop 2015.1 all I get under "Graphics Processor Settings" is "Unable to detect information"
I've tried resetting the preferences
Reverting to older versions of the graphics card drivers
I've uninstalled and reinstalled photoshop
tried again with 2015.1.1 and 2015.1.2.

Before 2015.1 the card was recognized by photoshop without problems and the card still works fine with Lightroom,

system info:
Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64
Operating System: Windows 10 64-bit
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4095
glgpu[0].GLName="AMD Radeon (TM) R9 380 Series"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="16.150.0.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon (TM) R9 380 Series"
glgpu[0].GLRendererID=26937
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20160307000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (2004.6)"
clgpu[0].CLDeviceVersion="2.0 AMD-APP (2004.6)"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Tonga"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="2004.6 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=1.38833e+011
clgpu[0].CLCompute=1612.37
Photo of Dario Manzotti

Dario Manzotti

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Posted 2 years ago

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Photo of Adam Jerugim

Adam Jerugim, Employee

  • 192 Posts
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Official Response
Hi Dario.  According to your system info report, Photoshop is seeing the card and that card should enable all GL features in Photoshop.  I tested an R9 Fury card yesterday with the latest driver 16.3.1: http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64

on Windows 10 and everything worked as expected.

A couple things to try:
1.  Reset Photoshop preferences (you can do this by clicking the "Reset Preferences on Quit" button in Edit > Preferences > General - then quit and re-launch PS)
2.  Uninstall your current AMD graphic driver and install the 16.3.1 driver linked above

Do either of these help in your case?

Thanks,
Adam
(Edited)