Photoshop: Window 50% smaller than canvas

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
(Hope this is the right Forum to file potential bugs with Photoshop CC... )

If I open a 500x500 pixel image on my 27" display it has plenty of room to display the image at 100% with no scroll bars. However Photoshop CC does not do this. Instead, Photoshop CC will display it at 100% but shrink the window to 250x250 pixels thus forcing me to grab the corner and resize the window frame to see the whole image. This is a consistent issue that I am having with files of any size. The window frame is ALWAYS 50% smaller than the image.

The expected behavior is to show the image at 100% zoom without scroll bars.

Again this issue holds true even when copy and pasting an image into a new file. If I copy a 500x500 pixel area of my document, then create a new document, the expected behavior is to create a 500x500 pixel blank canvas that is 100% zoom level, and has no scroll bars. What I get is a 500x500 pixel document 100% zoom level with only 50% of the canvas showing (250x250 pixels) with scroll bars on the right and bottom.

I have deleted preferences, and reinstalled Photoshop but neither method fixed the issue.

It was suggested on another Adobe forum that this was a possibly due to the Mac's Retina display.

MacBook Pro 2.4GHz i5 16GB RAM
OS 10.9.2 Mavericks
Dual Dell 27” UltraSharp Monitors (2713h) via Display Port


(Screenshot shows a brand new file of 500x500)

(screenshot shows full desktop using a web preset 800x600)
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Mark Aplet

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Posted 5 years ago

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Photo of Andreas Kempf

Andreas Kempf

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Can we have an answer, Adobe? Finally!!!???? This problem is for an web designer so much terrible!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Mark, I believe the issue you are referencing is fixed in current releases of Photoshop CC 2015.

Andreas, I think you are referencing that pixels are extremely tiny on Retina/HiDPI monitors which is answered on another thread.
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Mark Aplet

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Yes, I can confirm that this has been fixed in recent versions of Photoshop.

Given that a similar sizing issue exists in other utility applications, I believe the issue had to do with Retina Displays.