Photoshop: Window of the file i'm working in suddenly freezes (Windows 10)

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  • Updated 4 months ago
  • (Edited)
whenever i'm working on a file for too long suddenly the app stops resonsing to anything i press only on the window of the file i'm working on so everytime i gotta save my file close the application and open it again to be able to edit again . first i though it's a problem with my computer but lately i started having the  same problem on my other pc ... 
both computers has 16 and 24 GB of ram 
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Bara'a Nashed

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Posted 4 months ago

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David, Official Rep

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Howdy Bara'a,
Does this problem happen with ALL files or just this one file?  What does Task Manager say that Photoshop is doing?  Is it idle or busy (perhaps downloading something) or ???  Also, what did you do right before this happened?
You're right, this is weird and buggy, but it's also something quite unusual, so let's figure it out and fix it for you.
Thanks,David
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Dave Grainger

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Given what you report about Task Manager, my very next place to look would be malware on the computer. If you are relying on one of the "freebie" anti malware programs, you are essentially unprotected. If you go to malwarebytes.com and get their trial version then run a scan. You likely will flush it out.

(forty years owning a tech support service for networks tells me that malware is the most usual perp with sudden onset of misbehavior on a PC!)
(Edited)
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Bara'a Nashed

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it's a fresh installed windows with avast premium security working already
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Bara'a Nashed

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i also tried to check the  amount of ram photoshop is allowed to use memmory :
it was using 70% of my RAM which is almost aroung 15 16 GB of RAM
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Dave Grainger

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Aha!

GET RID OF AVAST. It is a known bad actor, and it does not protect you very well. There is a special Avast Removal tool available.

This must have been done at a computer store or by self taught "tech"

MalwareBytes is a good choice, as is VIPRE. Be sure and confirm that you are actually going to the real web page to get any anti-malware program, as there a lot of fake websites offering the products, using stolen logos, and are actually trying to get malicious stuff installed.
(Edited)
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Bara'a Nashed

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i'll  give it a try  thanks
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Dave Grainger

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If you also have a lot of browser tabs open and are using Chrome, Firefox, or IE, you might want to open Task Manager and look at Processes. You may be shocked to see how many iterations of the browser are running and also how huge is the RAM used by Photoshop.  Closing browser tabs MAY release enough... Also, if that is not the problem, you can change the amount of RAM that Photoshop is allowed to use. When there is not enough (and/or mismatched added RAM is on board) then Windows swaps out to disk in an effort to keep going, in Virtual Memory, which is too slow for things to keep up.

I have 64 gigs of RAM installed, all matched / same lot numbers.... Having enough RAM on the video card can make a difference too
(Edited)
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Bara'a Nashed

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I checked task manager already chrome wasn't using much and my ram or cpu weren't even full photoshop looks working fine there and also the whole pc was using only 20% of my all ram cpu was on 15~20%...
I'll try to change the amount of ram photoshop is allowed to use maybe that could be the problem
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David, Official Rep

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Howdy

How about hard drive space?  Could this be happening during an auto-save?  Or are your scratch disks getting full?  On the other side, could you be doing some upload/download in the background?  What kind of internet connection do you have?  Are you maybe autosaving large documents via the web?

Just trying to run down lines of investigation.  I'm not hearing similar reports from anyone else nor can I reproduce this myself, so there's at least one additional element involved here...

Thanks,
David
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try disabling Avast?
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Bara'a Nashed

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i'll  give it a try