Premiere Elements freezes the machine on Window 10

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  • Updated 3 years ago
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I just downloaded Premiere Elements, running Win 10 Dell 5000 series laptop, i5 8megs memory. The program crashed the computer two times. Wouldn't dare open it again. I am subscribed monthly to Photoshop and Lightroom. I am very sorry I downloaded and paid for this program and sitting around waiting an hour for service on your chat line not an option. I am very unhappy and no way to return a ridiculously dangerous download.
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John prince

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Posted 3 years ago

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Chris Cox

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"crashed the computer"? What exactly happened?

Applications cannot shutdown, reboot, hang the computer. Nor can they cause kernel panics (blue screens). Those behaviors can only be caused by bugs in the OS, bugs in low level drivers, or defective hardware.
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John prince

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You know all you say is true and not. What happened was the program froze, wouldn't close, wouldn't go off screen and I couldn't close Win 10 and was finally forced to power down. Now, this is new computer, system 10 just loaded. Like a fool I did it again with same results.

Even to download Premiere in the first place I had to finally do it manually, nobody ever came onto the so called chat line. I had the registration # so had to download a trial copy and register it that way.

For me, paying Adobe X dollars for a download was just like making a contribution at Church when the basket passed by. Too late when you put your money in to get it back, find out too late there was no salvation after all.
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Chris Cox

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OK, if the machine hung such that Cntrl-Alt-Del didn't work - then something went wrong with the OS, driver, or hardware.

The most likely suspect would be the video card driver. You should update the video card driver from the GPU maker's website (Not Microsoft or a system builder).

The next most likely suspect would be a video codec (video support added to your computer). Those you would have to update from wherever you downloaded them.

The next most likely suspect, unfortunately, is defective RAM in your system -- and the only way to diagnose that is to replace it with other RAM (software based RAM checkers really don't work). A bad video card could also cause a system hang, but is more likely to have shown other symptoms first.