Photoshop: Win 10 Creators update has stopped "edit in Photoshop" option from Lightroom

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  • Updated 2 years ago
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  • (Edited)
Since my Windows 10 laptop was updated to "Creators" the option to edit in Photoshop CC (2017)  from Lightroom CC (2015) is no longer available (greyed out).   I've tried uninstalling and reinstalling both PS and LR (twice) but still no luck.  Any suggestions?
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Darren Patterson

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Posted 2 years ago

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David Fabian

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I was having some weird things happening with my Win 10 post creators update.  I looked at the location where all the data is stored for LR which is a hidden directory.
                 C:\Users\{Your Username Here}\AppData\Roaming\Adobe\Lightroom
and found a LOT of blank directories and entries to nowhere.  I figured that LR was getting confused.

I removed PS, LR and even the CC desktop (keep app preferences when you uninstall).
Then downloaded and ran the Adobe cleaner tool to totally nuke CC from the registry.

Rebooted and reinstalled.
It actually operates better than before.

I'm not saying that this will work for you, but I really didn't want to waste time troubleshooting my problem.  I just wanted it fixed.  If I had to contact support, then I could relay the steps I took and they would have a better chance to succeed.
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David Fabian

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So if LR "Thinks" that Photoshop is there, maybe Windows lost where Photoshop actually is.
Click on the Windows Icon on the Desktop and type the word "Control".  To get the control panel running.
In the Upper right search box enter "file type"
Select the "Change the file Type associated with a file extension".
Scroll Down to the entry ".PSD"
Mine reads: .psd   Adobe Photoshop Image.18    Adobe Photoshop CC 2017.

Just to asset to Windows that you want to open PSD files with Photoshop.  Select "Change Program"
Mine shows a popup window with Adobe Photoshop CC on the top.
If you select the "More Apps", it brings up a larger list.  Scroll to the  bottom and you can "Look for apps on your PC"

You can manually associate PSD files with Photoshop (Located at C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe)

I really hope this works.  I have no more tricks up my sleeve.
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Darren Patterson

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Thanks David but my PC was already associating .psd with Photoshop CC2017.

I shall try another uninstall, clean and reinstall to see whether I have any better luck.

Thanks for your help and the time you've spent on it.

Darren
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David Fabian

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I work in a cybersecurity field doing world-wide regulatory compliance for Privacy, PCI, the US Federal (commercial & NISPOM).  I've been in the IT field for over 30 years and don't often come across puzzles like this.  So I'm interested in the results.

For Example Topaz filters does some pretty goofy things for video displays under the guise of "it starts faster".  Actually it poor programming techniques, but they produce some interesting effects.

I've encountered other apps on PC & Mac that just are broken from the start.  But I never encountered LR or PS exhibiting the behaviour that you are encountering.

After going through all the steps you have, I don't think it's 100% an Adobe problem. I have an educated guess that Windows is doing something behind the scenes that you can't see.  I looked through the registry and event viewer to see if there were any clues I could pass along, but nothing.  

It could be related to the available disk space, the directory depth of the file you want to edit, or even the Environment variable "Path" (which is a holdover from the DOS days).   I simply don't know but would like to find out when you get it resolved.
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Darren Patterson

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I've found the problem and unfortunately its one of my own making.

I use PS and LR on both a laptop and PC and was getting frustrated that changes I'd made on one in LR weren't reflected on the other even though the files were the same.  I read that provided you didn't have LR open on two different machines at the same time you could "share" a catalogue and it would reflect the changes that you made in one on the other. 

I use Dropbox to store my photos and one-drive for the catalogue.  I've been doing this for a few weeks and its worked OK (not great though as the LR catalog is over 800mb and you need to make sure that its uploaded before shutting down. 

When I updated Windows,  LR on my laptop wasn't finding the files in Dropbox because the path is different.  On my laptop Dropbox is on my c drive but on my PC the M drive not the C drive. 

This is why it could open in PS because it could find it. Doh! 

This was working before the update but that may have been down to luck rather than judgement. 

I guess I'll need to find another way to keep these catalogues synced.

Thanks again for your help and I'm sorry if I wasted your time.

Darren
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David Fabian

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Forums are packed with people who use multiple computers with a need to share a catalog.  The shared drive scenario is common and no one has come up with a nice way to resolve it, so you aren't alone on this.
The situation you described may actually lead to your solution.
DropBox=Photos
OneDrive=Catalog

Problem
Catalog is over 800MB and it takes a while to sync.
Edits from PC A don't show in PC B due to different file path.
Potential resolutions:

  • Move the Laptop Dropbox path to the "M" drive to mimic the desktop.
or
  • Laptop and PC maintains a Local (non-shared) Master Catalog of least touched or archival images.
  • Newer images (more likely to edit) are in their own smaller catalog which shared on the sync folders.
  • Workflow change, after PC Syncs of new smaller catalog, use "Find Missing Files" to update to new path and visually ensure that your session of LR knows where the file is.  This is the human step.
  • After LR closes New smaller catalog is synced to cloud.
  • After you have completed the edits.  Import the smaller catalog into your Master Catalog on each PC.
Yes, Because the master catalogs are local they can potentially have different edits in them and are not synced 100%. Unfortunately there is no good way to accomplish this with LR as it was never designed to operate in this fashion.

Other solutions I've read about are putting the whole thing to a External 'traveler' drive and physically moving them between Laptop and Desktop or use the Export Collection to Catalog and work with them in that capacity.

Hope this helps.  Glad to see that you figured out the "Why" and can work on a solution that your workflow can accommodate.
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Todd Shaner, Champion

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Try updating the Creative Cloud Desktop App as outlined at the below link:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-download.html

Then check for any other updates showing in the CC Desktop app and install them.
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Darren Patterson

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Thanks for that Todd but I did a complete reinstall where I removed the previous installations, cleaned my system with Adobe cleaner. Downloaded the latest CC desktop app and reinstalled LR and PS through that so that I have the current versions of all the software.  Still the same problem. 
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Todd Shaner, Champion

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Only other suggestion I have is to try rolling back to the previous Windows version, especially if you're also experiencing performance issues. See this post: https://forums.adobe.com/message/9471670#9471670
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Rikk Flohr, Official Rep

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Darren, 

Preferences survive an uninstall/reinstall.  Try updating using this method. It takes only a minute or two.

  1. Close Lightroom.
  2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
  3. Overwrite the Preferences when prompted by the dialog.
  4. Close Lightroom.
  5. Restart Lightroom. 

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Darren Patterson

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Rikk, I'm afraid that didn't work either.
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Rikk Flohr, Official Rep

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Glad you got it figured out!