Photoshop CS6: problems with old Intel 4 series GPU in Dell machine

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  • Updated 6 years ago
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hi, my computer is Dell inspiron. video card is Intel 4 Series Express Chipset Family and it seems CS6 doesn't work well with this card.

so will there be some patch for people like me or should I buy the CS5 for my computer?
also, if I can download the CS6 trial, I should be able to get the older version too, why is this not possible?

I was sure to buy the full program until I started having these problems.

thank you.
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tunione

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  • grr

Posted 6 years ago

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Chris Cox

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Your question doesn't make much sense.
Photoshop works with all GPUs, and does not need a patch for that.

If the driver works, and the GPU is capable - then the GPU features are enabled.
If the GPU isn't capable, or the driver has problems - then the GPU features are disabled, and Photoshop will tell you about the issue.
If your driver has other bugs, you may see artifacts on screen - but updating the driver (from the GPU maker's website) usually solves that, and if not you can disable GPU usage in Photoshop.

There is no reason why you can't continue to use Photoshop CS6.
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tunione

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thanks Chris, I am aware that the problem is on my side.

whenever I start the program, I get that message saying that there's something wrong and maybe I should disable the GPU,

anytime I try to use Liquify (or any other of the things that use the new engine) the program freezes and I have to go to Task manager in order to close it.
I've tried this many times and even waited for like 1 hour to see if I could wait it out.

also, whenever I use one of those features like liquify, it will crash EVEN when I disable the GPU.

I've tried updating my driver and have done it 3 times, the thing says it's updated..
but, when I go into 'system information' and check the properties of said driver,
it still says that the driver is from 2011, so I don't know maybe that's where my problem resides..

I've read many other posts about people with the same laptop and similar issues, and they also reported that the driver was still reporting the old date, even after updated.

but what confuses me is that I've also read that my laptop's GPU can't handle the new engine so that's why I'm thinking of getting an older version.

well that's pretty much the whole issue there, thanks.
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Chris Cox

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Yeah, that's a problem - please contact Intel or Dell and see if they can help you get the latest driver (where they've fixed the bugs).
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Marton Krauter

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Make sure you have turned Aero desktop on in Windows 7 (you know, the glass like window titles etc.) That solved this problem to me in exactly the same situation.