Will not allow me to validate Elements 14 asks to connect to internet but I am connected, using Win 10

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  • Updated 2 years ago
Tried reloading many times but each time can not get it to see an internet connection to validate software
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Michael Geary

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Posted 2 years ago

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Chris Cox

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Something on your system is preventing the application from contacting Adobe's servers. That could be a bad firewall, a mistaken entry in your hosts file, malware, etc.

If you have a firewall utility, try updating it or disabling it.

Check your hosts file for any entry that says adobe.com (there shouldn't be any in a normal hosts file).
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Michael Geary

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firewall etc turned off, did a google on hosts file, when found its location should be there was no file named hosts at that location. One of the files that was there had a different time stamp to other named files, hope that makes sense
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Chris Cox

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You should have a hosts file, even if it contains no entries.

And there is still something on your system or network preventing the application from connecting to Adobe's servers.