Photoshop CC: Will any version work with Sierra?

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  • Updated 2 years ago
  • (Edited)
I updated my MacBook Pro to Sierra maybe a week ago, and just went to use PSCC 2014 for the first time today. I should say I was using 2014 because when I updated to 2015 it would not open. Today 2014 kept crashing all over the place - mostly when trying to save for web, but not exclusively. Tried to install 2017 - it won't open. At all. Hangs, gets stuck, simply will not open at all. Eventually had to use the CC Clean tool to eliminate everything and start from scratch with 2017. Still stubbornly refuses to open (and I HATE the new spinny wheel Apple, just FYI.) Before I try to uninstall and start working my way backwards through the 2015's, has anyone else had this issue? I would actually be sad to revert back to whatever was before Sierra, because it's been great up to this point - much faster.

Can anyone help?

Thankful in advance,
Michelle
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Michelle

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Posted 2 years ago

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Cristen Gillespie

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I know a lot of people running Sierra and various versions of PS CC, so it does indeed work. It might help the tech folk troubleshoot with you if you'll post more information about your MBP—model, RAM, video card, that sort of thing. The problem can be hardware or conflicting apps, not just Sierra plus PS CC.
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David Joyce

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PS CC will work with Sierra. It sounds as if you have not done a complete uninstall and some bits of the program are still left on the system. Download a program called Appcleaner and copy the Adobe file from Applications to it. Appcleaner will find and delete all files associated with PC CC. Then reload PC CC after a restart.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Michelle, I see you worked with an agent as well yesterday. Let me know if reinstallation solved your problem.
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Michelle

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Hi Kristen, David and Jeffrey,

Thank you for posting. What a 24 hours it has been. Since 1:00pm yesterday (it's now 8:30pm the next day... I did sleep) I have been to the Apple store, on chat with Adobe, on the phone with two levels of Apple and on the phone with two levels of Adobe. 

I've installed, uninstalled, re-installed, cleaning-tool-ed... ad nauseam. The CLOSEST I came was when the nice girl at the apple store this morning completely wiped my computer, installed Sierra, installed CC and installed 2017. And it all worked.

She then sent me back to work with my time machine drive and instructed me to migrate my data/documents, and my apps (believing that it truly was all cloud based and my old 2014 on my backup would not overwrite my fresh & new 2017. Of course we were wrong.) but not my computer or network settings thinking that would be where the problem was.

After a few hours of re-installing from time machine (don't get me started about fluctuating USB transfer speeds) of course it did not actually work. Called Apple - two different people couldn't help me although they did generously provide me with the phone number to Adobe, and "plan C" which is to go back to Apple, wipe my computer again, and then selectively, one by one, restore by hand my individual apps excluding all things adobe. 

The photoshop expert tried fixing permissions, deleting OOEB files, recreating preferences, all kinds of things, to no avail. I still have an active case number if I have another few hours to call back again tomorrow. 

I've clearly done something wrong somewhere over the years which has corrupted something in there somewhere. I almost don't mind going back and starting from scratch, I just wasn't planning on doing it this week... And now I guess I will have to tote my Time Machine drive around with me for the moments when I try to do something and realize I haven't migrated the files over...

I'll keep you posted. Makes me wish I were trying to do something more expressive than simply resize the images I was working with yesterday ;)

mcd
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Cristen Gillespie

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I am SO sorry about your experience. We all know how easy it is for something to become so farkled we're lost when trying to recover. At least you know you have your data and a clean start ought to resolve the issue. But what a pain to have to start from scratch like this.  Fingers crossed, this will be the last time you'll have to go through all that.