Photoshop: Can't sign-in because of "no internet connection" warning

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I can not open PS CC on my computer, after using it for about six months. I receive a sign-in required message. But the next screen reads "no internet connection". Of course I have a working internet connection. After a on-line chat support and several hours of tech. phone and computer linked support from at least three different "Peters", PS CC still will not open. They said call back tomorrow. These sessions with various Peters came with a $150.00 price tag. My case # is 0214114935.
Photo of David Dryden

David Dryden

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13637 Posts
  • 1550 Reply Likes
Hi David,

I'm not sure why you would be charged $150 by Adobe support. I will ask someone senior to work with you.