WIFI disconnects/unstable when Lightroom Classic CC is launch.

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  • Updated 2 years ago
  • (Edited)
I know this sounds weird. Every time I starts Lightroom Classic CC the wifi connection to my laptop gets disconnects. I have been able to confirm this with a Ping -t   to the router. I had further confirm it is not the problem with router nor ISP. I have an older laptop doing the same continuous pings with  zero disconnects. The pings reports ""Request Timed out"or "Ping: transmit failed. General Failure"

More often than not Lightroom Classic CC reports "waiting for connection" or simply reports my laptop is not on the internet. Since upgrading to Lightroom Classic CC I am having an extremely hard time having my collections sync 100% to the cloud and Lightroom CC for my mobile devices.

The laptop I am using is a Dell XPS 13 9365 Loaded with 16gb memory.

Note: When I shutdown Lightroom Classic CC the pings recovers to zero errors. With Lightroom Classic CC running I am getting 10 to 15% loss .. due to the above two pings failures.

I attached two screenshots. Can Adobe say definitively this is a hardware problem so I can convince Dell Support to activate warranty support. This laptop is less than a year old and I only notice syncing problem after upgrading to Lightroom Classic CC which lead me to initially thinking is was a problem with my home wifi or ISP which I have already discounted. 

As of today I am left with getting Dell Support to replace the wifi adaptor, change the motherboard, outright replacement of the laptop or conclude it is a software problem cause by the installation of Lightroom Classic CC. 


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Third Eye Digital

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Posted 2 years ago

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Victoria Bampton - Lightroom Queen, Champion

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It doesn't sounds as weird as you might think. Another colleague - Jim - mentioned the same thing. He fixed it by changing his router! May not be a solution, but if you have an old one knocking around, it could be worth a try.