Photoshop: Photoshop CS6 Extended won't let me save my images

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  • Updated 3 months ago
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  • (Edited)
The only way I can even get to the save dialogue box is if I try and close out of the image and get the "are you sure you want to close untitled2 without saving." When I do get to that part it only allows me to save in the photoshop formats (psd, etc) and not .gif/.jpg/.png.
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katie markers

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Posted 6 years ago

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Chris Cox

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I don't know - nobody else is having that sort of problems with it.

And the file format limits are probably due to the bit depth or color mode of the image.
JPEG only supports grayscale or RGB at 8 or 16 bits/channel.
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katie markers

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I've tried going into image > mode to change it even to RGB at 8 bits/channel and it was already in that mode. I've also tried switching to 16 and greyscale to try and see if that worked and still no luck. :[
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Chris Cox

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Then you should be getting a long list of file formats available.
Even if you removed the plugins, JPEG and TIFF would still be available in addition to PSD and PSB.
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katie markers

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Should I? Yes. Am I? No, or I wouldn't be posting here for help. I am NOT receiving those options. I am only getting the .psd and sometimes the TIFF. I can't use TIFF to make a gif which is nearly the soul reason that I downloaded the trial to begin with, so I could test it out before I make an expensive computer software purchase. Hopefully I will be able to figure this out due to help from someone else or find a better company to go with for my editing needs.
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Chris Cox

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Could you post a screen shot of your desktop - with the document title visible and the save dialog with the available file formats visible?
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katie markers

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I managed to mess around with some settings and fix it myself.
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Chris Cox

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Really? What fixed it?
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Balazs Heyran

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Thank you katie markers for creating a post and not giving the solution. Never look back.
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Anna Cumming

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I'd like to know what fixed it too Katie, as I am having exactly the same problem! Save As does nothing, doesn't even bring up a dialogue box. And I am having the same issue with Save as you describe. Help!
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Yuki Sakura

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same with me, I have the same problem. it wont save any images, just psd files :( not even if I click save or save as..
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Chris Cox

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Yes, another display would mean another monitor or screen.

1025 x 600 is one problem -- Photoshop has a minimum requirement of 1024 x768 pixels for the screen size. Your display is probably too small to show the save dialog.
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Chris Cox

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Anna - even after disconnecting displays, Windows sometimes thinks they're still available and puts dialogs on the second display (especially if you used the dialog there previously -- Photoshop and the OS remember the location, and the OS thinks it's still a valid location).
And could you also tell us your display size/resolution?
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Yuki Sakura

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i see. thank you so much for your help :)
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mahi Azad

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Chris Cox... thanks a lot for your advice... it worked for my PS!
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llo9yd Eustace

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I downloaded a trial of cs6 and i cannot save any pics!! I uninstalled the programme and downloaded it again and it still wont save any

This reply was created from a merged topic originally titled
Photoshop CS6: Wont Save my pics.
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Steven Shippey

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I had the same problem.
I fixed it by changing my screen resolution to 1024x768.
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Egxon Xoni Basha

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Steven Shippey thank you Very much you are my hero
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Nhatsu Wong

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Thanks that worked!
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Madhurjya Roy

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Thanks a lot Steven Shippey. You just solved this hectic issue of my PS too.
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Anna Cumming

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Aha, looks like the screen resolution may be the problem. I'm using a small netbook and it looks like the maximum resolution it will do is 1024x600. I haven't yet tried plugging in a bigger monitor and displaying Photoshop on that to see if Save As works, but I will.

Also Chris, I currently have no external display plugged in, yet when I go into Control Panel>Display>Settings, it's showing me two screens with No.2 marked 'Not Active' but named as 'Default Monitor'. No.1 (which is identified as my netbook screen when I click 'Identify') is named 'Plug and Play Monitor'. Any idea what is going on here? Is this maybe related to what you were talking about with PS/the OS remembering locations that are no longer there? How can I clear it?
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Chris Cox

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Yes, sounds like the OS remembers the display, even though it is not currently active. Hmm, it's been a while since I had to clear one, but I thought that hitting "detect displays" again cleared the ghosts.
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Amy Badgley

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i am having a really similar problem, only i bought the full version and it won't let me save my photos at all..... i click save as multiple times and nothing haappens.. ever... and i payed a lot of money for it so it would be nice to use it ): could you help me in anyway? I only have a small Emachines laptop, but im not really good with changing settings and such, please someone help me D: how do i change screen whatever? or should i just take it to someone else to fix it?
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Chris Cox

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What is your display size? Photoshop does require a minimum display of 1024x768. Anything less than that may have problems displaying some UI, including the save dialog.

And you change the display size or resolution in the system control panel.
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Lauren

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What if you have a netbook and you don't have that large of a resolution?
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Chris Cox

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Then your system doesn't meet the minimum requirements for running Photoshop.

But you can try to resize your display temporarily to get the OS dialog to show up.
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Lauren

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That makes me sadder than it probably should. I'm able to do that though, so despite the wonky screen, I can save at least. Thanks for responding.
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h h

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I find it pretty stupid that the only solution to getting that pretty important dialog box is a bigger screen.
other programs work very well on netbooks also.

if there is any other way to fix this, please let me know... thank you.
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Chris Cox

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Only to use a display that meets the minimum requirements for the product.
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Emre Demirel

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Since Adobe Photoshop CS5 it does not show save as dialog box if your vertical resolution is below 768px. I've experienced the same problem. plugging an monitor which suporrts bigger resolution values, your problem would be solved.
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Mizzlola

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What I did when I have a small notebook, I connected it to my LED TV, and went into the screen-menu, change the computer screen to view it only on the LED (TV) and the resolution changed automaticly. The PC screen went black, but I could see and choose menu with my pc on my Tv. When it was done saving the photoshop to pdf, I just set it back. Hopes this help:)
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Mizzlola

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What I did when I have a small notebook, I connected it to my LED TV, and went into the screen-menu, change the computer screen to view it only on the LED (TV) and the resolution changed automaticly. The PC screen went black, but I could see and choose menu with my pc on my Tv. When it was done saving the photoshop to pdf, I just set it back. Hopes this help:)
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Karma Weathers

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I have a 52" monitor. resoultion is above minimum. been using photoshop for over a year. same pc for over a year. never had trouble with "save as" before now. Please help. None of these solutions seem to apply to my situation.
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Mizzlola

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Hi. Have you tried my suggestion? Control panel-> screen?
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Mizzlola

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I think the new Photoshop dont qualify for hd resolution... So you may need a "new" kind of monitor..

Please correct me if I'm wrong..notering else seems logic to me:/
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Serena Pynta

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I have the same problem, and maybe my solution could help you guys.

I use Photoshop CS6 in my netbook and it can't open the Save As dialog box. Every time I click the Save As box, nothing happen, no dialog box ever appeared. I think it maybe because of some plugins aren't working properly or else (I don't know about the display/screen resolution), but I don't know what to do so I try with another save method Photoshop provided.

Here's the solution (it works for me and I still use it):
Go to File->choose Save for Web->and press Tab button on your keyboard 12 times (if the lower part of the dialog box isn't fit your screen)->enter
The usual save as dialog box will appear and you could save your image.
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Nila Sartika Achmadi

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OMG. Thank you. God bless you. :)
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Nila Sartika Achmadi

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It only saves as jpg. But when i attempted to close the file, and it asked me if I wanted to save and voila. Saved as psd.
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Dominika Gerasimiak

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This perfectly worked! thx!
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Geraldine Leslie Juan

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My photoshop is only saving in tiff, large PBS, and raw. Please help me I need to save for a build board size. What is my best options?
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You will need to save layered files that are larger than 2GB in tiff or pub format.
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Laurie Wilson

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I am having this same problem... I have PS CC 2018, I took a .png and added layers. I am trying to save as a TIF but when I click "Save As" nothing happens. I also can not open a new document either. It just does nothing when I click on those options. It will let me save if I try to close the tab, but only in the place of the original document. I have spent hours on this file and do not want to lose all my progress. Someone help!
(Edited)