Why is it so hard to get help?

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  • Updated 5 years ago
why is it so hard to get a straight answer from Adobe about photoshop cc? I get its Apples problem, Apple says it Adobes problem can we all get along and stop pushing the blame on someone else.
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Stephen Oravec

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Posted 5 years ago

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David, Official Rep

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Hi Stephen,

I'm not sure what issue is getting pushed back and forth. Please let me know what the problem is and I'll try and give you the best answer I can or forward your concern to whoever can help.

Thanks,
David
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Stephen Oravec

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http://feedback.photoshop.com/photosh...

Nobody giving me a straight answer, Adobe says its another issue with Mavericks, Apple says its Photoshop. I get the same results in photoshop CS4.. Now this puts a halt to my future purchase of photoshop. I'll most likely have to buy another machine.
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Chris Cox

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We couldn't reproduce the problem in the first several tries, and it looked like a video driver issue. Now David has reproduced it, and we are investigating.
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David, Official Rep

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Hi Stephen,

I can reproduce the problem on multiple platforms and versions, so there does seem to be an issue there. I've forwarded it on to my colleagues who work in this field more deeply than I do. I would continue with the original thread and wait for a response there.

Thanks,
David
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Stephen Oravec

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Thanks just a simply reply would've been nice. Thank you for your time.

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