Why I have not updated my software.

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  • Updated 8 years ago
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This conversation has been merged. Please reference the main conversation: Photoshop pricing structure is too high

Dear Adobe,
This is the 3rd time I am taking the time to write to you on this topic.
I’m an art photographer, advanced amateur level, once had some buzz around me & currently trying to get back to it. I was a film & paper type with my own B&W darkroom; where I printed & toned my images to hand color. Digital came along & I was a hold out. I bought a used computer that had Photoshop on it. I think the version was 7.0. I liked it very much. I could still shoot on Plus-X & then scan my negatives. I could also scan my older negatives that I did not have the talent to produce a good image from in the dark room. It was great. I started digging thru family photo albums to find old, beat up photos to scan and restore. Photoshop opened some new doors for me. I moved into a new home in farmland, water here is well & septic. Not good or safe for a traditional darkroom. I was embracing digital & making all types of new creative images. I invested in a high end Epson printer to improve the quality of the prints for gallery showings.
As time passed, technology grew & my computer was left behind. Everyday life events stood in the way of my “art career” and it went to the back burner. Recently, I decided to try to resurrect my art photos. I went out and bought a new tower, scanner and monitor. I then went out to buy the newest version of Photoshop. The version I have was out dated when I got it, I could not wait to see what the new software could do. Research showed it was beyond my expectations. I saw new programs and software bundles. Not just photo software, but web site tools, effects, design. Also art graphics, digital illustration & many more possibilities. CS 5 has it all. Actually way more than I need and more than I’d probably ever use. Then I saw the price. I looked at stripping it down to Photoshop only, but I must admit, it was very steep for my budget.
The Adobe website had links to package discounts. I saw that educators and students can get the software at great discounts. Places like E-bay, Overstock, Amazon, etc, carry the software at huge discounts over Adobe as well. But, any site other than Adobe warns the software cannot be registered and might not be able to activate to work. It did not sound legit to me. I was doing more research when it was suggested to me to have one of my nieces or nephews who are active students or one of my friends that are teachers to buy it for me. I’m sure many people do this, but that type of thing is not my style. If there is some problem, it could backfire & since it would not be a legit purchase, I would prefer not to do it and keep to the high road.
I saw that the Adobe site ran a contest, download the trial version of the program to explore for 30 days & get a chance of winning a home office make over. The down load was a nightmare. The amount of data used up the allowed amount in the agreement with my internet service provider. I had to stretch it out over two billing period and still incurred extra costs. The worst part was that after all that, I was unable to open or activate the download to try it out. I understand this is on me. The overages, the extra costs, all on me. Why it would not open is on me as well probably because of not being able to download in one attempt.
This brings me to why I’m writing. Artists don’t tend to make money like commercial users.
We can’t afford the commercial rate. So Adobe shuns the honest people who don’t use connections to get the software. Shuns the money we want to spend to get the software. If you are going to discount to some groups, why turn away others. More artists would submit Photoshop creations to Adobe to use in advertising to allow Adobe to attract more artists and more business. Unless of course the economy does not affect your revenue.
This is what I think every time you send me an e-mail. I’m sure plenty of people are currently taking advantage of your discount program. Your current pricing guarantees this practice will continue.
Consider the market you are missing out on.
If you are someone who is important enough to make changes in Adobe and you are reading this, follow the path this message took to end up in front of you.
From the customer service person who gave it to their supervisor to the person who handed you the printed copy, and every hand that moved to closer to you in between.
These are the Adobe employees who care about the company and are team players. Find them, reward them, they are Adobe’s future.
I’ve sent this before and I will continue to send it until I hear a response.
Thank you for your time.
R. Sinkus
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Robert Sinkus

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Posted 8 years ago

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christoph pfaffenbichler, Champion

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First off, your decision to avoid (semi-)legit ways of purchase seems quite commendable.
But you might qualify for the education discount yourself if you should actually take some class(es).

Other than that, well ... I can sympathize to some extent, but not fully.
Did you get or would you have expected to get discounts from camera or lens manufacturers, chemicals or paper vendors back in those days because you are a non-commercial photographer?
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Robert Sinkus

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No, I don't expect a discount & at my age, I'm not going back to school. Teacher friends tell me about how some students will take advantage of Student discounts & buy everythingthey can to put on Ebay, etc. For a profit. If Adobe had an artist program, it would cut the amount of customers going to 3rd party sources. Just good business sense in my opinion. Bigger revenue, untapped source of new customers & better control of licensing.
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christoph pfaffenbichler, Champion

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Some adult evening class on Photoshop is out of the question, too?
Because that might suffice to qualify ... mind you: »might«

»some students will take advantage of Student discounts & buy everythingthey can to put on Ebay, etc.«
That seems to be almost certainly illegal unless the buyers themselves would also qualify for the educational discounts.

The pricing policy at Adobe is a bit of a mystery for many people.
Especially non-U.S.-residents are sometimes flabbergasted by the prices they have to pay as compared to the U.S.-prices.
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Robert Sinkus

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My local community college does not even offer a night class in photoshop. I was not that great of a student & I've done my time, earned my degrees & really have no desire to go back into a classroom.
I'm sure it is illegal to buy and resell Adobe's product, maybe that's why I'd prefer to avoid software from a 3rd party source. With the current economy & crime rates, I don't see abuse of student discount being a high priority with law enforcement. The purpose of my writing was to just one adobe executive to review the situation & consider the lost revenue. Maybe if they saw there is an untapped market pass on photoshop because of the price & spending their money on photo editing software from a different company.
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christoph pfaffenbichler, Champion

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»I'm sure it is illegal to buy and resell Adobe's product«
If I understand correctly what one purchases is not so much the disc or the copy of the program but the license to use it and one can transfer that license if one properly registers the transfer-of-ownership at Adobe and really stops using the application oneself.