Photoshop Elements 10: Why I am really disappointed with Adobe

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I am at my wits end trying to download again the premiere addition of Photoshop Elements 10. It all started when I discovered that when I clicked an icon, say the eraser the sub icons never showed. So, I uninstalled the program and tried again. I have found the help pages to be no help at all. Why? Mainly because I like to see pictures of how things are organized and the relationship of one activity to another.

I bought the cd copy from a local supplier and subsequently uninstalled it this evening have discovered that it is flawed. I even tried more than once to download a trial version, but every download was aborted because I needed to download another program to accept the download.

I have been running around in circles trying to resolve the problem. I found myself jumping from one page to another without the pages showing a logical linkage. I believe that fundamental problem is that the help pages are extremely dense with words and have no illustrations of how one activity is linked to another. I suspect that the developers wrote the pages rather than customer service reps.

Again, I believe the customer service is really bad at Adobe, and frankly if someone were to suggest an alternative program that is out there I would be very tempted to try it. My PSE 5 worked like a dream and that is why I upgraded to 10 to my chagrin.

So what am I to do? Return the CD's and try again? What are the steps listed in order that I can do to resolve this very nasty problem not created by me but by the Adobe that has created a flawed product. What steps in what order can I complete to realize a satisfactory outcome.

Once again I must emphasize that the help pages are awful. Reduce the content of each page and create diagrams or maps so that the end user can see where she or he is and where she or he is headed at and after each activity.

Adobe's pages are slick but its customer service sucks. Why? I suspect that it is because they are shoving flawed code out the door and letting the customers find it.

Perhaps if senior management turned its attention to customer service instead of performing all sorts of public relation campaigns I would be a happier person along with many others. Is Adobe the future Enron?

A postscript, when I contacted the help desk the person said that I should use the Photoshop Elements website on Yahoo. What does that say to me!!
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David Popham

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Posted 7 years ago

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Brett N, Official Rep

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What do you mean by the "premiere addition" of Photoshop Elements? Do you mean Premiere Elements?

If you are not able to get the sub tools to appear after clicking and holding on the tool icon, it is unlikely that uninstalling and reinstalling will resolve this. It is even less unlikely that the problem stems from installation at all or that it is a flaw in the installation media you are using. Even less I doubt that the behavior you are experiencing is a result of flawed code. My copy of Photoshop Elements 10 uses the exact same code set as yours, and I am able to select tools and their sub tools without issue.

To deal with the root issue here, what type of input device are you using when clicking and holding on a tool to reveal it's sub tools? Are you using just a mouse, or a track pad, or a tablet? If you are using something besides a mouse, would you be able to test using a mouse?

Can you cycle through the tools using the keyboard shortcut? For example, clicking the "E" key will select the eraser tool. Each subsequent click of the "E" key will select the sub-tools.

Did this function correctly previously in Photoshop Elements 10?

My best guess is that the preference files need to be recreated to return proper functionality. You can do this by clicking and holding the modifier keys at launch (Ctrl+Alt+Shift for Windows, Command+Option+Shift for Mac).