Why hasn't Illustrator CS6 or Photoshop been updated?

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  • Updated 4 years ago
My name is Glen Charles Rowell. Adobe knows exactly what is wrong with Illustrator and Photoshop. Please update the software.

The Illustrator drawing scroll refresh bug, menu pallet snaps in Photoshop, file opening dialog box...

Also why haven't the version number problems been fixed?

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Glen Rowell

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  • angry.

Posted 4 years ago

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Chris Cox

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Illustrator and Photoshop CS6 are older versions of the products, that won't be receiving many updates now that two newer versions of each product have been released.

Can you give a few more details on the exact problems you are seeing?

Also, have you tried the current versions (CC 2014) to see if the problems have been solved already?
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Glen Rowell

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I have been trying to get support for over 2 years. I was told the problems would be fixed but nothing has happened yet. This is really disappointing me :( Why doesn't such a wonderful company help? They have so many good engineers. They recorded all the problems, documented everything, took photos and we talked for hours and hours over the years but nothing has happened yet. I got told the problem has been escalated to a new level also many times but still no help. Do you want me to post some of the conversations here? I just want some help with the bugs that is all. Everything was done during the warranty period as well but now I'm just annoyed they have either avoided the problems and burnt up my time or just set up people to pretend to help so they don't have to do anything.

I'll post some pictures here to explain if that helps.

Thank you for your quick reply.

Do you know what I can do?

Regards,

Glen Charles Rowell

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Chris Cox

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Again, CS6 is an older version, and two major versions have been released since then. Current fixes and new features will go into the current version of the software. And we have fixed the problems we know about: in the current versions.

But you also haven't given us any useful details of the problems you are seeing.

And have you installed all the available updates for CS6?