Why doesn't my version of Photoshop or Lightroom support my camera?

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I just got a new camera and Photoshop and/or Lightroom does not recognize the raw files. What do I do?
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Photoshop FAQ, Official Rep

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Posted 8 years ago

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Fred

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This reply was created from a merged topic originally titled Pixel 3 wide front camera dng not supported.

As titled, front and back dng files work fine, but the secondary wider/selfie camera is not supported. Shooting at 2.97mm (normal wide front) is fine, but any zoom (2.33mm, 2.26mm etc) which then switches to the secondary lens or in between won't work - 'Lightroom has encountered problems reading this file', and on import: 'Non-raw files were not converted to DNG
Not all of the files being imported were raw camera files. Only raw camera files were converted to dng.'

Will these be supported in a future update?



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Simon Chen, Principal Computer Scientist

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Could you share a link to such a sample DNG for the team to investigate?
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Nick Siegrist

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This reply was created from a merged topic originally titled Canon EOS RP Unsupported.

Canon EOS RP raw files are not supported by Camera Raw or Lightroom
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Dale Jarvis

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This reply was created from a merged topic originally titled I have a new canon eos rp and neither photoshop or lightroom will open the raw fi....

Raw file issue
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Dale Jarvis

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This reply was created from a merged topic originally titled I am still trying to get an update for camera raw to include Canon EOS RP. I am ....

I am still trying to get an update for camera raw to include Canon EOS RP. I am not able to use my programs without this update I appreciate any help with this
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Katia Adams

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This reply was created from a merged topic originally titled CR3 reading on photoshopCC.

I just bought a Canon RP and the RAW files are CR3. I can not open even with DNG . Any suggestions ? 
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Daniele Paolini

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When is planned the next release with the support for the Eos RP ?
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Eric Chan, Camera Raw Engineer

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Hi folks, we're actively working on direct support -- in the meantime, we have the DNG Converter 11.2.1 Beta which will read the EOS RP files and convert them to DNG.  You can then open the DNG files in ACR and Lightroom.  Please see here:

https://forums.adobe.com/thread/2600383