Photoshop CC: Lighting Effects not working (Multiple video cards/Intel + ATI)

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  • Updated 5 years ago
  • (Edited)
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Fred Fitchett

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Posted 5 years ago

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Chris Cox

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Original, long title: Why doesn't my lighting effects work in PS CC? Video drivers are all updated, so that is not the issue. Has anyone had a similar issue?
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Chris Cox

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Are other 3D commands working?

And you left out a lot of details: OS version, video card, amount of VRAM, etc.
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Fred Fitchett

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Thanks. I'm running Windows 7 64 bit, Intel Core i5 CPU...6 GB of ram. Video driver Intel HD graphics and ATI Radeon HD 6370. The other 3D commands seem to work, except for the lighting.
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Chris Cox

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So what happens when you try to use Lighting Effects?
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Fred Fitchett

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I get the HUD controls. Everything works on those, including sizing, different types of lights, etc. I can move the screen dials that would suggest an increase or decrease in brightness. Those controls work.

What is not working is the lighting itself. I don't get any brightness or light from the filter.
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Fred Fitchett

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I get the HUD controls. Everything works on those, including sizing, different types of lights, etc. I can move the screen dials that would suggest an increase or decrease in brightness. Those controls work.

What is not working is the lighting itself. I don't get any brightness or light from the filter.
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Chris Cox

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OK, so there is either a problem with your video card driver, or you have the light intensity set to zero.

Have you updated the drivers for both GPUs from the manufacturers' websites?
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Fred Fitchett

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Yes. Unfortunately they are updated. Still no luck. Unless I'm missing something, the light intensity doesn't do anything regardless of moving the slider, or using the HUD. A scan of the video card reflects it is operating. It is operating both PS5 and OnOne Software lens program which requires the card to operate. Don't know what else to do at this point.
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MNLD BWOLF

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انا ايضا عندي نفس المشكلة
لا توجد اية اشارة على حركة Lighting effects
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Chris Cox

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As already stated - this means that you have a problem with your video card driver.
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Fred Fitchett

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I have had no luck in getting an answer from anyone on this
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Pete Green, Customer Advocate

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Hi Fred,

It's most likely an issue on the video driver side. What is the version you have for your AMD driver?

Photoshop's Help > System Info will have that info if you want to paste it in a reply.

You could also run device manager or DXDIAG (start > run) to get driver information.

Regards
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Fred Fitchett

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My System Info relating to the GPU is as follows:

Any ideas on what may be the cause?

Adobe Photoshop Version: 14.1 (14.1 20130831.r.401 2013/08/31:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2527 MHz
Built-in memory: 5942 MB
Free memory: 163 MB
Memory available to Photoshop: 5146 MB
Memory used by Photoshop: 64 %
Image tile size: 128K
Image cache levels: 4
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2746
gpu[0].RectTextureSize=16384
gpu[0].Renderer="ATI Mobility Radeon HD 6370 "
gpu[0].RendererID=26852
gpu[0].Vendor="ATI Technologies Inc."
gpu[0].VendorID=4098
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="8.771.1.0"
gpu[0].Driver="igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32"
gpu[0].DriverDate="20100909000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=0
gpu[0].CUDASupported=0
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.00"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
Serial number: 91190249628941618893
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Chris Cox

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Your video card driver is just over 3 years out of date.

Go to AMD/s website and download the latest driver.
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Fred Fitchett

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Upgrading the AMD driver worked! Thanks so much for the help.
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Julie Barnes

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I updated my Nvidia card drivers to no effect. The only graphics driver that I think it could be is the actual INTEL one....but HP's current one is like 2 years old. GAH!
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Julie Barnes

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Gasps!!! It worked! Thank you Jeffery! Woot!
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Julie Barnes

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Thank you sooooo much!
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Chris Cox

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OK, that means that you're running in risky territory -- it may work, but is likely to fail because the driver is not really up to the task. But it is a temporary workaround.
Updating the driver from the GPU maker (to pick up all their bug fixes) would be the preferred solution, but some laptop makers lock down their drivers so you can't update them so easily.
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Julie Barnes

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I did update that driver - so I have the current GEFORCE 650M one - and yes, if I go to INTEL and try to use their most current one, I get an error telling me I need to go to HP - which has not updated theirs since 2012. So...it is working for now - I sure hope this issue gets more attention. This is an HP, a well known and Adobe tested Graphics card - so it's a puzzle as to why there is any issue at all. For now, adding that '~' to the sniffer file as risky as it might be, works and I am happy. :) Thank you for your response!
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Chris Cox

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The issue is because the HP blessed driver is out of date and has not picked up all the bug fixes made in the past 2 years by NVidia. This is something you'll have to take up with HP, since they are blocking you from using the official NVidia drivers.