Why does updates fail each and every time.

  • 1
  • Question
  • Updated 4 years ago
I have had Adobe CS6E since it came out. Why is it every time there's an update, I get Adobe Error Code: U44M1P7? Then I have to waste time deactivating (temporary), uninstall, reinstall, then download the update, reinstalling plugins/actions/tools, then it works. But the next update, repeat process. Please don't tell me to check the logs, or the FAQ (because I have) or that I've uninstalled language files (because I haven't.) I would have gone to the Adobe page, but it's all about Creative Cloud, and trying to wade through it to find a link for Creative Suite.. let's just say you have it well buried
Photo of Sandra Chung

Sandra Chung

  • 15 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
That error means that some files that need to be updated are missing or locked and cannot be updated.
Photo of Sandra Chung

Sandra Chung

  • 15 Posts
  • 0 Reply Likes
I see you didn't read everything. I already stated that nothing is missing or locked. But here, let me itemize to clarify:

Nothing Adobe is running (checked task manager, services etc) so no files are locked.

I have full admin access.

I don't use system optimizers, so no language files were removed.

And to add more, I just deactivated, uninstalled, started installation and NOW Adobe kicks back "Cannot validate serial number".
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Something is missing or locked, else you would not receive that error. The error means that something is missing or locked/has bad permissions.

One of the installer engineers could check the logs to see exactly which file or directory is causing the problem.
Photo of Sandra Chung

Sandra Chung

  • 15 Posts
  • 0 Reply Likes
But every time? I would get the error, follow instructions to deactivate, uninstall, reinstall, updates work. Next time there's an update same error, same song and dance.I contacted Adobe, sent logs, and even they are stymied. Was hoping someone here might have a real world solution, but alas, all I get is copy/paste from Adobe FAQ.

Will be contacting Adobe Tech Monday.... again.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
You would get that error repeatedly if the file or directory is something that isn't being removed (possibly because of permissions problems).

When the error says "a file is missing or locked", odds are pretty good that a file is missing or locked somewhere. The only thing left is to check the installer logs to see which file or directory on your system is causing the problem.