Photoshop: Why does Photoshop CS5(64 bit) say it stopped working everytime I open a picture or create a new document? (Win 7)

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  • Updated 7 years ago
  • (Edited)
I just downloaded Photoshop CS5 (64 bit) two days ago and it opens just fine but when I open a picture it says right after that Photoshop stopped working. Then when I try making a new document, right after I click okay it says Photoshop has stopped working. This is what it shows
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Ashley Lawson

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  • frustrated

Posted 7 years ago

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David Dobish, Senior QE Photoshop

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Official Response
Ashley what video card do you have in that machine? Have you ever updated the video driver?

If you do not want to do that try disabling OGL. Bring up Preferences and click on the performance tab. Uncheck "Enable OpenGL Drawing"

Does that fix the problem?