Why does Photoshop.com block me from uploading photos?

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  • Updated 5 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing Photoshop.com service category

Why does Photoshop.com say I've exceeded my quota and block me from uploading photos? I don't think I've exceeded my quota. Plus I even deleted a large Album with lots of photos - and I STILL can't upload new photos to www.Photoshop.com? What's the real problem, and what's the solution? The transfer to www.AdobeRevel.com is not workable for me yet. On Revel the Sort Order of the photos is completely scrambled and out of order; so the Historical Albums are unusuable to me now. Until that problem is fixed on the Revel website, I need to be able to Upload Photos to www.Photoshop.com!
Photo of Vicki Taylor

Vicki Taylor

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Posted 5 years ago

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Photo of Pattie F.

Pattie F., Official Rep

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Official Response
We are in the process of migrating everyone from Photoshop.com to Revel. Once your account has been migrated, you can no longer upload files to Photoshop.com. Upon completion of all migrations in June, Photoshop.com sharing and storage will be discontinued. I understand your frustration and am sorry that due to its closing, you can not continue to use Photoshop.com in the transition period until Revel meets your needs.

We understand the desire to perform other sorts, and have been taking all of the customer feedback to the product team to be considered for future releases.

Pattie