Photoshop: Surface tablet says that my CC needs a win 7 or later but im on win 8.1?

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  • Updated 5 years ago
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I installed the CC version of Photoshop and every time I click on it. It just shuts down immediately. It use to says that the display driver doesn't work but now it says that this version of photoshop only works with windows 7 or later but I have windows 8.1. I spent my whole sunday trying to figure this out. Im completely done with all this. All the other adobe products work but not photoshop. Any advice you guys?
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jeff munoz

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Photoshop up to date?

Is the video driver for your surface up to date?

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver:

After you have the latest driver, Try restoring your preferences:

If doing both of those doesn't help, select Edit>Preferences>Performance... and click [Advanced Settings...]. Set the Drawing Mode to "Basic" and restart Photoshop.