Bridge: Imported Sony A7R files (example: _DSC0265) file name don't open in Photoshop CS6

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  • Updated 4 years ago
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I have loaded my photos from my Sony A7R twice into my new laptop with Windows 8.1 and I cannot open my photos in Photoshop CS6. The Photo file designation shows up as _DSC 0625, etc.
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Christopher porzio

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Posted 5 years ago

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Chris Cox

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That sounds like you might have Macintosh file information, or other file data that Windows cannot read, on the camera/memory card. And Bridge is just importing the files that exist on the camera/card.
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Christopher Porzio

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Hi Chris:

I do not see how that is possible as I do not own any Apple computers or software. My Photoshop CS 6 is for Windows. I am going to down load the A7R onto my desktop and see if I in counter the same problem. Thanks for your suggestion.

Regards,
Chris
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the latest camera raw updates? http://adobe.ly/ACRandDNG
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Christopher Porzio

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Hello Jeff: I am not sure what the latest Adobe CS6 update for Camera Raw is.
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Christopher Porzio

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Hi Jeff: Thanks I will try this tonight.
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Christopher porzio

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Hello Jeff:

My A7R which downloaded prior to the event with my new ASUS laptop with Windows 8.1 failed to download correctly with my desktop with Windows 7 as it did before. This leads me to believe that the memory chip in the camera is damaged. I think that I put a memory chip from my NEX 7 in the camera and while it did download previously it will not download correctly now. My intention is to install a new (virgin) memory chip take a couple of photos and see if it will download to both computers.

I have downloaded Adobe Camera Raw 8.4 to my new ASUS laptop and still my photos would not open. That said, I believe I have a defective memory chip. Patience and some further testing are the order of the day.

Best Regards,
Chris
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Christopher porzio

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Hello Jeff:

My issue with my Sony A7R and Adobe software has been resolved. That said, it was not a damaged memory card in the camera as I purchased two new SanDisk 64GB 98mb write 94 read memory chips. I reformatted both chips, took a couple of photos and downloaded both chips to Adobe Bridge. In both cases they did not open. I went back into the camera settings and set the color format to sRGB from Abobe RGB. Both memory chips now work. I had made a change earlier, thinking that with Bridge and Photoshop I might get better results.

I also downloaded Sony's updated firmware 1.02 for the A7R which was successful thinking that I may have corrupted the camera firmware. That was not the case. Switching the color mode format from Adobe RGB back to sRGB did the trick. Yes, the DSC image nomenclature images is gone and the _ prior to the new image number(s) download is now the new file standard. However, regardless of which memory chip is in the camera they all open in Photoshop CS 6 and I expect the same of Lightroom 5+.

I am going to report my latest findings to Sony and the Ugly Hedgehogs forum.

Sincerely,
Chris Porzio
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Chris Cox

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Hmmm, that sounds like Sony has a problem with their IO when using Adobe RGB --- because that change should only affect one value in the JPEG file (color space value in the EXIF tags), not produce extra files or cause files to be unreadable.