why do my photos open in LR4 and and not in LR5 upgrade when I connect my camera?

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Also my LR5 has a sub title on it "getting started with LR mobile which I do not believe was always there.
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ANN ALLEGRINI

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Posted 4 years ago

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Steve Sprengel, Champion

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LR5.4 comes with the ability to connect with LR Mobile, so the identity plate changed to give people a way to connect to LR Mobile. If you don't have LR Mobile, an iPad app, then you can click on the little triangle (arrow head) in the Connect with Mobile message and set it to use the old identify plate.

As far as LR4 coming up instead of LR5, there is probably an association with LR4 that you need to undo and redo for LR5. You haven't said what OS you're running.
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ANN ALLEGRINI

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Thank you. I am using Mac OS 10.7.5
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Steve Sprengel, Champion

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I am not sure how USB-to-LR associations work on a Mac, but there is a preference in LR that sets whether it should open when a memory card is inserted, and connecting your camera is likely equivalent to a memory card being inserted.

You might check to see that the preference is shut off in LR4 and turned on in LR5, although maybe turn it off in both of them and make sure neither one starts up, first. That way you know that is what is causing LR to start up. If you turn it off in both versions of LR and LR still starts up then there must be a setting somewhere else on your Mac, not within LR, itself, that has associated LR with memory card insertion, and someone with a Mac will have to chime in on how to reset it.
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ANN ALLEGRINI

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I think you are right. Thanks. The other issue I am having is that the photos will not open in either LR but will load into my laptop with LR4. (which also opens first before LR5. Seems my desktop is the problem.
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Steve Sprengel, Champion

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What does "photos will not open" mean, exactly?

Do you mean they won't import, or that the thumbnails are gray boxes, or LR says that the file format is not supported, or what?
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ANN ALLEGRINI

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Sorry, The thumbnails are fine. When I press import the photos are listed and the message is that they cannot be imported because they cannot be read.
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Steve Sprengel, Champion

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That means your Import panel Destination folder is not writable.

When LR does a Copy import as from a card or camera, as opposed to an Add import, the first step involves LR copying the files across to the destination specified at the top right of the Import panel. The second step is LR actually doing the Import of each file from that destination, and the error message that the files cannot be read comes from this second step, because the files never were copied and are not there to read into LR.

Here is where you specify the destination folder in the Import panel:
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ANN ALLEGRINI

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The files have always converted to a DNG and to IOMEGA_HDD then volumes/iomega_HDD . This has always been the case and worked last week. Also works on my Mac Book Pro this way, but both open LR4 when I insert my card reader.
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ANN ALLEGRINI

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I did try your suggestion in destination results were the same.
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Steve Sprengel, Champion

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IOMEGA_HDD and volumes/iomega_HDD both sound like device names or root folders of a device named IOMEGA_HDD, not a specific folder for a particular photoshoot's photos to go into. I am not a Mac person so I'm not sure, but I'd expect more user-created-sounding folder names.

Maybe you have LR create date folders underneath the root of the hard-drive? Personally I'd create a root folder, like Photos, or Lightroom, for all the date subfolders to go into just in case I wanted to ever put something else on the hard-drive root that wasn't photo-related, or needed to change permissions, then I'd have one folder to adjust permissions on.

In any case, it might be clearer if you included a screenshot of your Import panel with the Destination path portion and any destination options visible.

Are the usernames different between the two computers, and only one of the users has write permissions to the destination folder root?
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ANN ALLEGRINI

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Hi, It seems to me that the problems began when I downloaded an update for LR5 to LR5.4 I only did this on the desktop which is the computer with the issues. I am not that computer savvy. Is it feasible to uninstall LR5 and reinstall it? Perhaps this would solve the problem. Thank you
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ANN ALLEGRINI

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If I uninstall LR5 will I still have access to my photos which are stored in LR5 library on an external hard drive? Thanks
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Steve Sprengel, Champion

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Your photos are not stored in LR's library, the photos remain wherever they are whether LR is installed or not, you just won't be able to get to the settings that you've adjusted on your photos in LR5 without LR5 installed.

You can uninstall LR5.4 and re-install it, or install a slightly older version like LR 5.3 if you like, from the Lightroom area of http://www.adobe.com/downloads/updates
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ANN ALLEGRINI

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THANK YOU!
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ANN ALLEGRINI

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Steve, Thank you so much for your help . We uninstalled LR5.4 and followed your link and installed LR5.3 . My son also changed some settings. It is working fine now. Thanks again!