Why did Photoshop 14.1.1 disable scrubby zoom and some other features? (bad Airplay driver)

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I used to be able to use scrubby zoom with the first release of Photoshop CC. With the last update, it stopped working, and I couldn't turn it back on because I couldn't turn OpenGL on. Now, I can do without scrubby zoom... it was disorienting at first... but what I WOULD like to get back is the smoother zoom antialiasing that also went away at the same time. Previously, I could zoom to 43.1% and my work looked perfectly smooth. Now it looks quite jagged unless I'm at 50%, 25%, etc. Even 66.67% is jagged... Photoshop isn't applying discretionary antialiasing at odd zoom percentages like it used to. How do I get this back?
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Peter Romero

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Posted 5 years ago

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Adam Jerugim, Employee

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Make sure you update to 14.1.2. That should get OpenGL working for you again. If not, please let me know which video card you have and how many monitors you're using. Thanks.
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Peter Romero

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14.1.2 didn't do it. I have an Intel HD card that came with the computer. As I mentioned, though, the OpenGL stuff used to work with it.

Even if the scrubby zoom doesn't work, is there any way to bring back the high-quality antialiasing at odd zoom ratios?
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Adam Jerugim, Employee

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Try going to the application folder and renaming sniffer.exe to ~sniffer.exe. That should get everything working for you for now.
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Peter Romero

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Thanks for the tip; however, it did not work. The "use graphics processor" checkbox is still grayed out. I also renamed the one in the CS6 folder, to no avail. Any other suggestions? Is it just that my graphics card is that bad?
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Chris Cox

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What card do you have? Can you show us the output of the sniffer program?
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Peter Romero

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Sure... here it is:

snifferStart="2013-10-10_10:29:00"
NumGPUs=2
gpu[0].OGLVersion="3.0"
gpu[1].OGLVersion="3.0"
gpu[0].MemoryMB=40
gpu[1].MemoryMB=0
gpu[0].RectTextureSize=4096
gpu[1].RectTextureSize=4096
gpu[0].Renderer="Intel(R) HD Graphics Family"
gpu[1].Renderer="Intel(R) HD Graphics Family"
gpu[0].RendererID=278
gpu[1].RendererID=278
gpu[0].Vendor="Intel"
gpu[1].Vendor="Intel"
gpu[0].VendorID=32902
gpu[1].VendorID=32902
gpu[0].HasNPOTSupport=1
gpu[1].HasNPOTSupport=1
gpu[0].DriverVersion="1.8.7.0"
gpu[1].DriverVersion="1.8.7.0"
gpu[0].Driver="AirDisplayWDDM.dll"
gpu[0].DriverDate="20130411000000.000000-000"
gpu[1].DriverDate="20130411000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[1].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[1].TestFrameBuffer=1
gpu[0].OCLSupported=0
gpu[1].OCLSupported=0
gpu[0].CUDASupported=0
gpu[1].CUDASupported=0
snifferEnd="2013-10-10_10:29:01"
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Chris Cox

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40 Meg on one GPU, and 0 Meg on the other GPU. Something is very wrong with your video card drivers.
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Peter Romero

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Frankly, I'm not even sure why I have two. I only have one video card. Maybe it got screwed up a few weeks ago when I installed AirDisplay to use my iPad as a third monitor. I didn't like it. Maybe I will uninstall that and see where it leaves me.
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Peter Romero

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Well, that was the problem. I uninstalled AirDisplay and suddenly all the OpenGL features started working again. And my (single) display driver now says I have wayyy more than 40MB of video memory.
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Skyla Sisco

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Hey Adam - i've got this same problem CC 14.2.1 - stopped working when i added another monitor.. upgraded the video driver and still not working... any ideas?
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Dương Trần

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I have the same problem, I have gtx 950, can ~sniffer.exe help me out ?
(Edited)
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Chris Cox

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Disabling sniffer just means you're running without safety.
Far better to update your video card driver from the GPU maker's website and pick up all the bug fixes.
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Dương Trần

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i did, i have installed the last driver's version, and it still disable my scrubby zoom, i wonder if my video card is not strong enough to handle the scrubby zoom
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Chris Cox

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Check Help->System Info to see what your system is telling Photoshop about your video cards.
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Dương Trần

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I don't understand much about this system info. sorry for the long post

Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107  x64Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3696 MHz
Built-in memory: 8129 MB
Free memory: 3915 MB
Memory available to Photoshop: 7099 MB
Memory used by Photoshop: 58 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 128K
Image cache levels: 1
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1050, right=1680
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 950"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.6451"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 950/PCIe/SSE2"
glgpu[0].GLRendererID=5122
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20160307000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GTX 950"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="364.51"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="8.0.0"
clgpu[0].CLBandwidth=9.0763e+010
clgpu[0].CLCompute=726.734
License Type: Perpetual
Serial number: 91198709403270006793
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\Duong\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 492.1G, 424.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2015/03/11-23:42:10   79.562242   79.562242
   AdbePM.dll   PatchMatch 2015/04/28:18:15:43   1.563170   1.563170
   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.7   
   AdobePDFL.dll   PDFL 2015/03/18-12:03:59   79.133307   79.133307
   AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3600   
   AdobeXMP.dll   Adobe XMP Core 2015/03/30-23:40:42   79.157747   79.157747
   AdobeXMPFiles.dll   Adobe XMP Files 2015/03/30-23:40:42   79.157747   79.157747
   AdobeXMPScript.dll   Adobe XMP Script 2015/03/30-23:40:42   79.157747   79.157747
   adobe_caps.dll   Adobe CAPS   9,0,0,5   
   AGM.dll   AGM 2015/03/11-23:42:10   79.562242   79.562242
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2015/03/20-23:41:44   79.562488   79.562488
   amtlib.dll   AMTLib (64 Bit)   9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5)   1.000000
   ARE.dll   ARE 2015/03/11-23:42:10   79.562242   79.562242
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2015/03/11-23:42:10   79.562242   79.562242
   BIBUtils.dll   BIBUtils 2015/03/11-23:42:10   79.562242   79.562242
   boost_date_time.dll   photoshopdva   8.0.0   
   boost_signals.dll   photoshopdva   8.0.0   
   boost_system.dll   photoshopdva   8.0.0   
   boost_threads.dll   photoshopdva   8.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275
   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275
   CoolType.dll   CoolType 2015/03/11-23:42:10   79.562242   79.562242
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   8.0.0   
   dvacore.dll   photoshopdva   8.0.0   
   dvamarshal.dll   photoshopdva   8.0.0   
   dvamediatypes.dll   photoshopdva   8.0.0   
   dvametadata.dll   photoshopdva   8.0.0   
   dvametadataapi.dll   photoshopdva   8.0.0   
   dvametadataui.dll   photoshopdva   8.0.0   
   dvaplayer.dll   photoshopdva   8.0.0   
   dvatransport.dll   photoshopdva   8.0.0   
   dvaui.dll   photoshopdva   8.0.0   
   dvaunittesting.dll   photoshopdva   8.0.0   
   dynamiclink.dll   photoshopdva   8.0.0   
   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   9.0.1.14   
   JP2KLib.dll   JP2KLib 2015/06/30-01:10:54   79.258447   79.258447
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.2.1.3600   
   mediacoreif.dll   photoshopdva   8.0.0   
   MPS.dll   MPS 2015/03/11-23:42:10   79.562263   79.562263
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2015   16.0.1   
   Plugin.dll   Adobe Photoshop CC 2015   16.0.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.0.0.96   
   PSArt.dll   Adobe Photoshop CC 2015   16.0.1   
   PSViews.dll   Adobe Photoshop CC 2015   16.0.1   
   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.3
   VulcanControl.dll   Vulcan Application Control Library   5.1.0.50   
   VulcanMessage5.dll   Vulcan Message Library   5.1.0.50   
   WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 16.0.1 (2015.0.1 x001 x003)
   Accented Edges 16.0.1
   Adaptive Wide Angle 16.0.1
   Angled Strokes 16.0.1
   Average 16.0.1 (2015.0.1 x001 x003)
   Bas Relief 16.0.1
   BMP 16.0.1
   Camera Raw 9.1.1
   Camera Raw Filter 9.1.1
   Chalk & Charcoal 16.0.1
   Charcoal 16.0.1
   Chrome 16.0.1
   Cineon 16.0.1 (2015.0.1 x001 x003)
   Clouds 16.0.1 (2015.0.1 x001 x003)
   Collada 16.0.1 (2015.0.1 x001 x003)
   Color Halftone 16.0.1
   Colored Pencil 16.0.1
   CompuServe GIF 16.0.1
   Conté Crayon 16.0.1
   Craquelure 16.0.1
   Crop and Straighten Photos 16.0.1 (2015.0.1 x001 x003)
   Crop and Straighten Photos Filter 16.0.1
   Crosshatch 16.0.1
   Crystallize 16.0.1
   Cutout 16.0.1
   Dark Strokes 16.0.1
   De-Interlace 16.0.1
   Dicom 16.0.1
   Difference Clouds 16.0.1 (2015.0.1 x001 x003)
   Diffuse Glow 16.0.1
   Displace 16.0.1
   Dry Brush 16.0.1
   Eazel Acquire 16.0.1 (2015.0.1 x001 x003)
   Entropy 16.0.1 (2015.0.1 x001 x003)
   Export Color Lookup Tables NO VERSION
   Extrude 16.0.1
   FastCore Routines 16.0.1 (2015.0.1 x001 x003)
   Fibers 16.0.1
   Film Grain 16.0.1
   Filter Gallery 16.0.1
   Flash 3D 16.0.1 (2015.0.1 x001 x003)
   Fresco 16.0.1
   Glass 16.0.1
   Glowing Edges 16.0.1
   Google Earth 4 16.0.1 (2015.0.1 x001 x003)
   Grain 16.0.1
   Graphic Pen 16.0.1
   Halftone Pattern 16.0.1
   HDRMergeUI 16.0.1
   HSB/HSL 16.0.1
   IFF Format 16.0.1
   IGES 16.0.1 (2015.0.1 x001 x003)
   Ink Outlines 16.0.1
   JPEG 2000 16.0.1
   Kurtosis 16.0.1 (2015.0.1 x001 x003)
   Lens Blur 16.0.1
   Lens Correction 16.0.1
   Lens Flare 16.0.1
   Liquify 16.0.1
   Matlab Operation 16.0.1 (2015.0.1 x001 x003)
   Maximum 16.0.1 (2015.0.1 x001 x003)
   Mean 16.0.1 (2015.0.1 x001 x003)
   Measurement Core 16.0.1 (2015.0.1 x001 x003)
   Median 16.0.1 (2015.0.1 x001 x003)
   Mezzotint 16.0.1
   Minimum 16.0.1 (2015.0.1 x001 x003)
   MMXCore Routines 16.0.1 (2015.0.1 x001 x003)
   Mosaic Tiles 16.0.1
   Multiprocessor Support 16.0.1 (2015.0.1 x001 x003)
   Neon Glow 16.0.1
   Note Paper 16.0.1
   NTSC Colors 16.0.1 (2015.0.1 x001 x003)
   Ocean Ripple 16.0.1
   OpenEXR 16.0.1
   Paint Daubs 16.0.1
   Palette Knife 16.0.1
   Patchwork 16.0.1
   Paths to Illustrator 16.0.1
   PCX 16.0.1 (2015.0.1 x001 x003)
   Photocopy 16.0.1
   Photoshop 3D Engine 16.0.1 (2015.0.1 x001 x003)
   Photoshop Touch 14.0
   Picture Package Filter 16.0.1 (2015.0.1 x001 x003)
   Pinch 16.0.1
   Pixar 16.0.1 (2015.0.1 x001 x003)
   Plaster 16.0.1
   Plastic Wrap 16.0.1
   PLY 16.0.1 (2015.0.1 x001 x003)
   PNG 16.0.1
   Pointillize 16.0.1
   Polar Coordinates 16.0.1
   Portable Bit Map 16.0.1 (2015.0.1 x001 x003)
   Poster Edges 16.0.1
   PRC 16.0.1 (2015.0.1 x001 x003)
   Radial Blur 16.0.1
   Radiance 16.0.1 (2015.0.1 x001 x003)
   Range 16.0.1 (2015.0.1 x001 x003)
   Render Color Lookup Grid NO VERSION
   Reticulation 16.0.1
   Ripple 16.0.1
   Rough Pastels 16.0.1
   Save for Web 16.0.1
   ScriptingSupport 16.0.1
   Shake Reduction 16.0.1
   Shear 16.0.1
   Skewness 16.0.1 (2015.0.1 x001 x003)
   Smart Blur 16.0.1
   Smudge Stick 16.0.1
   Solarize 16.0.1 (2015.0.1 x001 x003)
   Spaces 16.0.1
   Spatter 16.0.1
   Spherize 16.0.1
   Sponge 16.0.1
   Sprayed Strokes 16.0.1
   Stained Glass 16.0.1
   Stamp 16.0.1
   Standard Deviation 16.0.1 (2015.0.1 x001 x003)
   STL 16.0.1 (2015.0.1 x001 x003)
   Sumi-e 16.0.1
   Summation 16.0.1 (2015.0.1 x001 x003)
   Targa 16.0.1
   Texturizer 16.0.1
   Tiles 16.0.1
   Torn Edges 16.0.1
   Twirl 16.0.1
   U3D 16.0.1 (2015.0.1 x001 x003)
   Underpainting 16.0.1
   Vanishing Point 16.0.1
   Variance 16.0.1 (2015.0.1 x001 x003)
   Virtual Reality Modeling Language | VRML 16.0.1 (2015.0.1 x001 x003)
   Water Paper 16.0.1
   Watercolor 16.0.1
   Wave 16.0.1
   Wavefront|OBJ 16.0.1 (2015.0.1 x001 x003)
   WIA Support 16.0.1 (2015.0.1 x001 x003)
   Wind 16.0.1
   Wireless Bitmap 16.0.1 (2015.0.1 x001 x003)
   ZigZag 16.0.1

Optional and third party plug-ins:

   D3D/DDS 8, 55, 0109, 1800
   NormalMapFilter 8.55.0109.1800

Plug-ins that failed to load: NONE

Extensions:

   Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
   Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
   Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
   Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
   Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
   Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
   Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
   , C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Installed TWAIN devices: NONE
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Chris Cox

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First, go install the Photoshop updates. You should be on 2015.1.2.

Then see if you can set the GPU mode to Advanced instead of Basic.
Photo of Dy Pech

Dy Pech

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Mine doesn't work just a while ago. I dont know what's wrong. please help me out.