Elements 9: Can't find all of my images, last 13 months of photos are missing

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  • Updated 7 years ago
  • (Edited)
I have successfully retrieved 8,637 images from the online storage that I pay for. But all of the images from the last 13 months are missing! Where are they?

Last week my computer was attacked by the "FBI" trojan virus and even the safe files weren't safe from it. The Microsoft tech had no choice but to restore the OS to factory settings, but I thought at least I could get my pictures back. After reinstalling Photoshop Elements 9 and following instructions I found in the forums, I was able to restore most of my catalog. But the last restored image is dated August 1, 2011 - there are no more recent photos. I do not recall ever changing the sync status. I've only used about 8.7GB of my available 20GB. Either the images never went into online storage in the first place or there's some reason why I can't access them from storage.

I'm very frustrated and disappointed. Chat support says they can't help me with this problem, and apparently I have to pay for any further one-on-one help. I'm a newly divorced single mother and I lost my job this summer. I can't afford further fees! Can anyone help me?
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Carol Tackett

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Posted 7 years ago

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