Revel: Why can't I share my library?

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  • Updated 6 years ago
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I was able to share my library with one person while on the free trial, not the trial has ended and I can't seem to share it with anyone else. Is this a feature of the paid version only?
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Richard Elson

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  • frustrated

Posted 6 years ago

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Pattie F., Official Rep

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Are you using a current version of revel? You should be able to share your library with others.

Are you getting some error message when you try to add them? Which platform are you on? Adoberevel.com or one of our apps?

Pattie
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Richard Elson

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Thanks for the reply Pattie,

I'm on version 1.10 on my Mac laptop and 1.1.0.308 for Android on my phone. I still can't find how to share with anyone else on the apps, but I tried the website since you mentioned it and I can do it on that - thank you.

Richard.
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Pattie F., Official Rep

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HI Richard. I am glad you were able to invite someone to yoru group album in adoberevel.com. If you want to do it in Revel mac 1.10 , you can click on the gear icon in the top left, select the library you want to invite someone to, click on the blue circle to the right of the library, and click the green plus sign to add another user to the group library.

Pattie
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Richard Elson

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Thanks Pattie, it's the green plus sign that's missing from the app. All the other steps are there but my only options are to delete a user or delete the library.

Richard.
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Pattie F., Official Rep

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Hi Richard,

I have to look into why the green plus is not available to you.

Previously, users had to be premium subscribers to add libraries and invite users to them. Since you are a free user and since the Mac app has not been updated since that restriction was changed, it may be the reason you can't see the green plus and I can.

Pattie
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Richard Elson

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Hi Pattie,

Thanks for your reply and help with this, it's good to understand why. We're having trouble on the PC app as well with not being able to download photos (from what I understand that hasn't been updated in the same way the Mac app hasn't) but I've sent my friends the link to the web version so hopefully that'll work for that.

Richard

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