Elements: Why can't I open Camera Raw on PSE 11 on windows XP SP3.

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  • Updated 5 years ago
  • (Edited)
I installed Photoshop Elements 11 on my PC, which is running XP SP3. The PC conforms to all the required specifications for Elements 11. When attempting to open RAW files (.NEF extension) through File...Open .NEF files do not appear. Camera Raw does not appear in the File Type drop down in File ... Open either. In Help...Plug-ins Camera raw does not appear. Updates are up to date. Adobe support spent many hours on the problem including a reinstallation with the same result. They gave up.

There were no error or information message during installation.

Does anyone know why this happens?
I wouldn't have bought Elements if I new it wasn't going to work.
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Martin Tomlinson

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Posted 5 years ago

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James Hess

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If Camera Raw doesn't show up in the Help/About, then it isn't installed.
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Martin Tomlinson

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Yes, I figured that out. Why hasn't it installed is what I want to know
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James Hess

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You'll have to pardon me if these sound like really dumb questions. But I don't know what your expertise is, and I haven't used Photoshop Elements since version 2. But:

Have you downloaded and installed Camera Raw?
Did you receive notification that there was a Camera Raw update, and did you let the updater do its job?
There was an update to the Adobe updater recently. Has that been installed?
Have you ever been able to open your raw files in Camera Raw?
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Dan Smith

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I was looking around the adobe forums and found several posts related to that.

I wonder if your processor is lacking a certain feature like sse2 or some instruction set that the latest version 7... needs.

If you go to:

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 11\File Formats

is there a camera raw plugin in that folder?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Martin Tomlinson

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The processor doesn't have SSE" only SSE. Premiere Elements needs SSE2 so that doesn't install and tells me why. No such message from Photoshop Elements 11 when installing and the Adobe spec doesn't state that SSE2 is required for Photoshop Elements 11 only Premiere Elements 11.

Sustem Info...
Adobe Photoshop Elements Version: 11.0 (11.0 (20120830.r.32025)) x32
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: AMD CPU Family:6, Model:10, Stepping:0 with MMX, SSE Integer, SSE FP
Physical processor count: 1
Processor speed: 2191 MHz
Built-in memory: 3071 MB
Free memory: 2325 MB
Memory available to Photoshop Elements: 1574 MB
Memory used by Photoshop Elements: 70 %
Image tile size: 132K
Image cache levels: 6
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1024, right: 1280
Video Card Number: 1
Video Card: NVIDIA Quadro4 980 XGL
Driver Version: 6.13.10.4254
Driver Date: 20030225000600.000000-000
Video Card Driver: nv4_disp.dll
Video Mode: 1280 x 1024 x 4294967296 colors
Video Card Caption: NVIDIA Quadro4 980 XGL
Video Card Memory: 128 MB
Application folder: C:\Program Files\Adobe\Photoshop Elements 11\
Temporary file path: C:\DOCUME~1\Martin\LOCALS~1\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 372.6G, 317.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 11\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 11\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2011/03/29-16:11:44 63.457850 63.457850
adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2012/06/20-18:39:56 4.1.9 78.509892
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2011/03/29-16:11:44 63.378681 63.378681
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2010/10/12-08:45:30 63.139439 63.139439
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
adobe_caps.dll Adobe CAPS 4,0,42,0
Adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00) 1.000000
AGM.dll AGM 2011/03/29-16:11:44 63.457850 63.457850
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 1.486530
aif_ogl.dll AIF 3.0 1.486530
amtlib.dll AMTLib 4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00) 1.000000
amtservices.dll AMTServices 4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00) 1.000000
ARE.dll ARE 2011/03/29-16:11:44 63.457850 63.457850
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 3.3 49.279053
AXEDOMCore.dll AXEDOMCore 3.3 49.279053
AXSLE.dll AXSLE 3.3 49.279053
Bib.dll BIB 2011/03/29-16:11:44 63.457850 63.457850
BIBUtils.dll BIBUtils 2011/03/29-16:11:44 63.457850 63.457850
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2011/03/29-16:11:44 63.457850 63.457850
data_flow.dll AIF 3.0 1.486530
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ems.dll Elements Organizer 11.0
ExtendScript.dll ExtendScript 2010/03/05-08:21:15 61.423205 61.423205
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
filter_graph.dll AIF 3.0 1.486530
hydra_filters.dll AIF 3.0 1.486530
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_compiler.dll AIF 3.0 1.486530
image_flow.dll AIF 3.0 1.486530
image_runtime.dll AIF 3.0 1.486530
JP2KLib.dll JP2KLib 2011/03/29-16:11:44 63.196876 63.196876
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
MPS.dll MPS 2011/05/24-09:45:42 63.464027 63.464027
MSVCP100.dll Microsoft® Visual Studio® 2010 10.00.30319.1
MSVCP71.dll Microsoft® Visual Studio .NET 7.10.3077.0
MSVCR100.dll Microsoft® Visual Studio® 2010 10.00.30319.1
MSVCR71.dll Microsoft® Visual Studio .NET 7.10.3052.4
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 11.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Elements Editor 11.0
PSArt.dll Adobe Photoshop Elements Editor 11.0
PSViews.dll Adobe Photoshop Elements Editor 11.0
ScCore.dll ScCore 2010/03/05-08:21:15 61.423205 61.423205
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
Tbb.dll Intel(R) Threading Building Blocks for Windows 2, 2, 2009, 1011
updaternotifications.dll Adobe Updater Notifications Library 2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 2.0.0.15
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423

Required plug-ins:

Accented Edges 12.0
ADM 3.11x01
Angled Strokes 12.0
Auto Divide 11.0.0.0 (11.0 (20120830.r.32025))
Average 12.0.2
Bas Relief 12.0
BMP 12.0.2
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Clouds 12.0.2
Color Halftone 12.0.2
Color Variations 12.0.4 (12.0.4x001)
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Correct Camera Distortion 12.0.2
Craquelure 12.0
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
Difference Clouds 12.0.2
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Extrude 12.0.2
FastCore Routines 12.0.4 (12.0.4x001)
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
Ink Outlines 12.0
Lens Blur 12.0
Lens Flare 12.0.2
Lighting Effects 12.0.4 (12.0.4x001)
Liquify 12.0.1
Matlab Operation 12.0.4 (12.0.4x001)
Mezzotint 12.0.2
MMXCore Routines 12.0.4 (12.0.4x001)
Mosaic Tiles 12.0
Multiprocessor Support 12.0.4 (12.0.4x001)
Neon Glow 12.0
Note Paper 12.0
Ocean Ripple 12.0
OnEdge 1, 0, 0, 1
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Photocopy 12.0
Picture Package Filter 12.0.4 (12.0.4x001)
Pinch 12.0.2
Pixar 12.0.4 (12.0.4x001)
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Polar Coordinates 12.0.4 (12.0.4x001)
Poster Edges 12.0
Radial Blur 12.0.2
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.0.4
Shear 12.0.2
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.0.2
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Straighten and Crop Image 12.0.4 (12.0.4x001)
Straighten Image 12.0.4 (12.0.4x001)
Sumi-e 12.0
Texture Fill 12.0.4 (12.0.4x001)
TextureSelect 12.0.4 (12.0.4x001)
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
Underpainting 12.0
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
WIA Support 12.0.4 (12.0.4x001)
Wind 12.0.2
ZigZag 12.0.2

Optional and third party plug-ins:

Frame From Video 6.0
Magic Extractor 12.0.4 (12.0.4x001)
PhotomergeUI 12.0.4 (12.0.4x001)
Twain Acquire 12.0.4 (12.0.4x001)
Twain Select 12.0.4 (12.0.4x001)
Plug-ins that failed to load: NONE

Installed TWAIN devices:
WIA-D7000
Logitech Camera
Nikon Scan 3.1
HP Officejet 7400 series TWAIN
EPSON TWAIN 5
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Martin Tomlinson

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James....to answer your questions..
Camera Raw is installed ... the updater updated it to 7.2 or 7.3 I believe and it is in the directory. Adobe support went through all that (although I had already done that) and didn't have a solution. I am suspecting that it needs SSE2 as I installed PE11 on an old (slow) laptop and RAW is fine. That machine does have SSE2. I think the Adobe spec is probably wrong (and not helpful).

Thanks
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Martin Tomlinson

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Oh well. I give up. I think a new PC is in order. Adobe support has given up as well as they have marked the case as 'withdrawn'. It wasn't withdrawn by me but I guess thay can't put an entry in of 'can't fix it'