During the e-mail verification and password reset processes, Adobe sends e-mail messages to your registered address. If you don't receive them, check your e-mail software or service provider to make sure that the message hasn't been marked as spam. Check your spam folder, the Junk folder, or any other location where junk mail is delivered. If you have any doubts, be sure your e-mail is set to accept messages from Adobe.com, and try again. For more information about disabling your e-mail server's spam filtering, contact your web host or ISP.