Why when I open Photoshop is it telling me I need to buy it or it will close?

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  • Updated 3 years ago
I am doing the monthly subscription for the Photogrophy plan with Photoshop and Lightroom. Whenever I open photoshop I am getting a message from Adobe saying to either do a free trial or it takes me to the photoshop package page to purchase a product.

Why is this??
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Paul Farley

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Posted 3 years ago

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Chris Cox

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Because someone has gone wrong with the licensing information on your system (files corrupted on disk, not copied by a system duplicator or backup, etc.).

You should be able to sign in with your Adobe ID in the Creative Cloud app/utility. Sometimes you may need to sign out and back in to refresh the licensing files.
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Paul Farley

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I mean, that doesn't seem like a good solution. You would think someone would fix the licensing information, so I do not have to continue to be affected on my end.
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Chris Cox

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You should just sign in once.
The licensing information was corrupted on your system - that is not something that can be corrected by anyone else.