Photoshop CC 2015.1: Why was sync settings removed?

  • 35
  • Question
  • Updated 2 weeks ago
  • (Edited)
Why sync settings in PS CC 2015.1 was removed?
I like this idea. Are technical problems with it?
Photo of Jaroslav Bereza

Jaroslav Bereza

  • 867 Posts
  • 214 Reply Likes
  • confused

Posted 4 years ago

  • 35
Photo of Timo Bontenbal

Timo Bontenbal

  • 1 Post
  • 1 Reply Like
I Hope that some day i can watch the down fall of Adobe. They live in 1999 still they should realise that it is 2016! Haven't heard any good news from them in long time.
Photo of Stephen Newport

Stephen Newport

  • 278 Posts
  • 85 Reply Likes
Aint that bad buddy....
Photo of Henrik

Henrik

  • 7 Posts
  • 2 Reply Likes
This is freaking amazing! They say they're removing the sync feature because it causes confusion. A much much better idea would be to have left it in and just disabled it. Then we (the professionals) could turn it on if needed. Why the heck would Adobe call it creative cloud, when all they do is push their sleazy stock images. This just goes to show that Adobe has completely lost its touch to its long time professional users. I really really hope that someone sometime will release a piece of software that drives this company to the ground once and for all. Sadly I'm stuck with this behavior for now because of their monopoly in graphic design software.

Adobe is the new EA...

Disgusting!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
Er, no, that's not even remotely what was said.
Please read the responses already given in this topic.
Photo of Henrik

Henrik

  • 7 Posts
  • 2 Reply Likes
I read his answer. But it still doesn't make sense. Adobe also killed sync in Indesign. I don't see why removing a perfectly fine feature would benefit anything. A lot of us are working from two places (two installations). Yes, it is complex, and not exactly user friendly. But killing it completely boggles my mind.
Photo of speedyblueskyfish

speedyblueskyfish

  • 3 Posts
  • 4 Reply Likes
I hope some form of synch comes back soon, primarily I am sad about the brushes. I find it very hard to keep my brushes organized at all let alone between 2 different computers when I forget I made a new one or go looking for a brush on the wrong computer. Additionally I really wish I could install cc on more than 2 computers, I have 3 I need it on. (My weak home stationary, my weaker laptop, and my strong stationary work computer)
Photo of jacquilyn

jacquilyn

  • 12 Posts
  • 2 Reply Likes
This is crap, and so typical adobe. As soon as they really start getting something off ground and have people depending on it, they kill it. One step forward then two steps back as soon as everyone is on board. And the typical response that this is better for everyone, when clearly it's not. I thought the whole point of this CC thing was that they could really put time and effort into releases, and stop the pathetic excuse of well we had to meet the ship date.
Photo of Raymond K. Larum

Raymond K. Larum

  • 3 Posts
  • 0 Reply Likes
I can't believe they removed it and have no solution for it. Now I run around with an USB Stick and before starting Photoshop I've to get my settings out of the system folders and take it to the second workplace and overwrite the settings there once a week sometimes daily.

Thanks for not supporting the customers and still delivering an unstable Photoshop CC 2015!
Photo of Raymond Johansen

Raymond Johansen

  • 1 Post
  • 1 Reply Like
Argh! This was one of the main reasons I preferred photoshop. What really annoys me is the lack of responsibility  for their users. I adjust settings toolpresets, etc. I am dependent on this and in a hurry to finish my work for my client. And here I am on another location. I have to travel almost 2 hours back to my home office to manually copy my settings etc.  almost 5 hours time spent on %$#%!
Photo of Finn Olesen

Finn Olesen

  • 1 Post
  • 0 Reply Likes
My solution.
1/  %$#%!
2/ Install Photoshop 2014 from Creative Cloud 
3/ import the settings to CC2014
4/ Transfer them to 2015 
Adobe come on!!!! that is not a good soloution 
Photo of Jeffrey McPheeters

Jeffrey McPheeters

  • 11 Posts
  • 1 Reply Like
I maintain two CC accounts so I can use a laptop and three other Macs. With Lightroom, which never had the sync capabilities, it keeps all the presets, settings, etc. in a single location which works well using a symlink to Dropbox. So every time I make a change or create a preset, or change a preference in one computer, it quickly updates on all the others so when I launch Lightroom there, it's updated. Caveat: the 'default' catalog is changed too, so if the catalog isn't in the same location on each machine and named the same, you get the 'cant locate default catalog' message and have to locate it each time. I work around this by keeping an alias of the catalog or catalogs I use frequently on each machine on the desktop so I launch LR from those. 
Photoshop is really difficult however, now that they've dropped the sync feature. The solution above is fine in a pinch but not for four machines used frequently depending on project and location. I've tried the dropbox solution with PS but it's been problematic. For one thing, PS keeps parts in different places on the system and so I've had issues when I tried that to the point I gave up. If anyone has gotten a working method to store PS settings/plug-ins/preferenes on a symlinked cloud system I'd love to hear it. But in my experience, I've not found a reliable workaround as I did in LR. Maybe Adobe should re-examine how they have setup the cloud services and do something using the cloud storage that comes with the CC accounts to sync installations across multiple devices.
Photo of Zak Malik

Zak Malik

  • 1 Post
  • 2 Reply Likes
I've been racking my brain trying to figure out what happened to Sync Settings and now I see that it was removed. As someone in the industry I seriously hope you guys did proper UX diligence with prioritization, and I hope whatever you guys came out with made sense overall but to THIS user, this was something you all should have bumped up instead of ditching. This is maddening. Come on guys. 
Photo of Jacob Fenn

Jacob Fenn

  • 3 Posts
  • 8 Reply Likes
I wonder if the next version of Photoshop might exclude the ability to use multiple layers. Those can be very "complex and difficult" for many users. It's much simpler if there's just one layer (in fact, let's call it "Background" and make sure it always defaults to being locked) and everything could be painted on that for simplicity. In that vein, we could also do away with things like rectangular and elliptical marquee selection tools since it would be less confusing for the customer to have fewer tools and you can make circles and squares freehand with the lasso tool. Get rid of any clone stamping or content-aware fill, too, too confusing. You can just use paint tools. Come to think of it, the ability to select a color presents a dizzying array of choice that is just too much for the customer. Maybe Photoshop 2016 could include the ability to only work in grayscale for simplicity's sake? And lower bit depths please–even 256 individual options for gray is probably too confusing.

Dear faceless mass of Adobe® developers and product engineers, Microsoft® Paint exists for those who prioritize simplicity and ease of use. (It's actually not that easy to use anymore–this statement is more for dramatic effect). We want a real paint and photo program.

Can't feature testing like this be done in a Beta program, rather than in "shipping" software? Alienate your beta testers instead of a huge portion of your customer base? A feature like sync settings is so intrinsic to what one would assume the cloud is for that it's disappointing not to have it. What's appalling is that it was advertised as a feature to a lot of people who put money into something that was removed shortly thereafter. What a benefit the cloud subscription model is:  exciting features can be removed at any time–you don't even have to wait for an annual product update! 

I appreciate the fact that David Tristam gave something of an empathetic response, but I really wish he hadn't cited those three points specifically. Do those actually make any sense to everyone here? They make me lose hope in Adobe®. Does anyone else not find this disconcerting?

1) Usability: the feature was complex and difficult for many users".

I think we've already addressed that ad nauseam. PHOTOSHOP ALLOWS FOR CREATION AND RENDERING OF 3D GEOMETRY BUT NOT THE ABILITY TO SYNC KEYBOARD SHORTCUTS BETWEEN TWO MACHINES?  Who decides the priority list of most-pertinent features again? I thought this would be the worst possible justification for exclusion of a feature (how hard is it really for the end user to sync settings?). Then I read the other two:

2) Roadmap changes: Adobe wants more of a focus on CC Libraries.

What does that even mean? Is an alternative to "sync settings" coming via CC Libraries? I'm all for it if it fills the same need, but I'm struggling to see why 'sync settings' has to be dropped so libraries can be focused on. This is like taking your toddler to the landfill because you have a new baby. Aren't they two different things with individually unique merit?
  
3) Technical issues: the servers used for the feature are going away.

Ummm, use different servers? Use more servers? You can store bazillions of  CC Adobe stock images and video but don't have the server capability of storing kilobytes of preference data? This point is perplexing.

I can, of course, at any time, cancel my Creative Cloud subscription and go back to MS Paint. Of course I'm not likely to do that because there are a thousand other things that Photoshop excels at. I just want Adobe® to feel like it's not resting on its laurels, but rather working to satisfy customer needs like this one. 

Is this post a bit ridiculous, facetious, and sensational? Admittedly, yes. But so is the removal of sync-able settings in Photoshop. Just returning like for like. Only problem is I'm easy to ignore. Please do respond Adobe®. Show me where I'm wrong and help us all understand the real motivation behind this. A little honest transparency will bring so much more customer loyalty and much more understanding on our part. David, did you get permission to post more details on this? I really want to be a happy customer posting worthwhile feature requests instead of cathartic rants. Thanks for bearing with me.
Photo of Todd

Todd

  • 5 Posts
  • 2 Reply Likes
Well written, Jacob! Indeed, what exactly is the user benefit to having a "cloud" subscription if one cannot use the cloud for the most obvious and essential use: syncing preferences across machines? 
Photo of David Tristram

David Tristram, Employee

  • 179 Posts
  • 99 Reply Likes
Thanks for the comments, Jacob.  Let me see what I can find out about future plans.  
Photo of Jacob Fenn

Jacob Fenn

  • 3 Posts
  • 8 Reply Likes
Thank you for your rapid recognition of my angst-laden post Dave :)
Photo of Stephen Newport

Stephen Newport

  • 278 Posts
  • 85 Reply Likes
My frustrated, pseudo, potentially comical anger is on par with Jacobs. It was just such a silly thing to do, removing a super valuable feature that was already working for the customer! 
Photo of David Tristram

David Tristram, Employee

  • 179 Posts
  • 99 Reply Likes
Steve and Jacob,I'm sorry about the situation.  It makes sense to me that you are angry when a useful feature that was working "just fine" is removed from a product you depend on.  I mean, the whole point of buying Adobe software is so you get something that works and solves your problems.  I think you can be confident Adobe will continue to be focused on cloud-based shared systems that will ultimately restore this or a similar capability.  In the meantime though we are falling short.  I'm not happy about that.  I will continue to try to get more clarity here and will report what I find out.  Thanks for your patience and remaining engaged.  David
Photo of Jacob Fenn

Jacob Fenn

  • 3 Posts
  • 8 Reply Likes
Thanks for giving us a shoulder to cry on in the meantime David ;)
Photo of Stephen Newport

Stephen Newport

  • 278 Posts
  • 85 Reply Likes
haha, here here.
Thanks David, sometimes going months without a response is disheartening.
Photo of Malte Schümann

Malte Schümann

  • 126 Posts
  • 21 Reply Likes
There is in fact no real support from Adobe in this forum. It's just waste of time to post bugs or complaints or wishes. No one cares. No one answers. No one helps. So frustrating.
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15479 Posts
  • 2301 Reply Likes
Hi Malte,

There have been 452 ideas implemented: https://feedback.photoshop.com/photoshop_family?topic-list[settings][status]=complete&topic-list... 2225 problems solved: https://feedback.photoshop.com/photoshop_family?topic-list[settings][status]=complete&topic-list... (well, probably more depending on how diligent folks are marking their topic status)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15484 Posts
  • 2304 Reply Likes
Official Response
This is covered in the What's Changed section of the help documentation: https://helpx.adobe.com/photoshop/using/whats-new.html#Whats_changed

You can still sync settings through export/import of settings: https://helpx.adobe.com/photoshop/using/preset-migration.html

You can also now use the Libraries panel for syncing a variety of assets between computers (layer styles, text styles, colors, etc)
Photo of Stephen Newport

Stephen Newport

  • 278 Posts
  • 85 Reply Likes
Jeffrey, this has been covered. I think you're missing the tone of the complaints, though. We know you got rid of a good feature and replaced it with an old school feature. We know it's documented. We know library syncs assets.

This topic, however, is about syncing settings via the cloud.... Automatically... Between computers..... Which we could do and now we can't.

I would never discount the work your team accomplishes with every update, as some do, but this is a specific complaint and your reply is a little tone deaf of the concern. Davids response at least made me feel warm and fuzzy!

Anyway, not angry just frustrating.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15484 Posts
  • 2304 Reply Likes
We're aware there's a gap - I am hopeful we can replace the functionality with something better in the future.
Photo of Todd

Todd

  • 5 Posts
  • 2 Reply Likes
Hi Jeffrey
David offered 3  explanations for why the feature was removed, none of them terribly satisfying. Can you offer any better reasons? Why exactly was this feature so hard to maintain?

Also, why can't Adobe just commit to restoring the feature? You and David both offer statements like "I think you can be confident" and "I'm hopeful". Can you share anything about the true nature of the problem that makes syncing so difficult a feature to restore? Was it perhaps not properly implemented in the first place?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15484 Posts
  • 2304 Reply Likes
In general, we can't announce details about future releases. I apologize and agree the explanation/reasons aren't terribly satisfying - but that's short and long of it. My personal belief is it could be a really cool, easy to use feature (auto-magic), but the way it was implemented wasn't very discoverable, and required manual synchronization - and had very low usage.
Photo of Jaroslav Bereza

Jaroslav Bereza

  • 867 Posts
  • 214 Reply Likes
I really like how Chrome Browser can sync your history, passwords, bookmarks, addons, ect. I setup this feature one times on each PC and then it just works like auto-magic. :-) Is there a reason why it would not work like in Chrome?

And if you open your Firefox browser first time, so it asks you what you want to import/synchronize.

I believe that the Adobe has not changed the pricing policy just to make more money earned. I believe the idea is to bring more benefits to users. Or am I wrong?
Photo of Cristen Gillespie

Cristen Gillespie

  • 1688 Posts
  • 556 Reply Likes
> but the way it was implemented wasn't very discoverable, and required manual synchronization - and had very low usage.>

On top of which, some apps didn't seem to know how to tell you which direction the sync was moving in. IMO, it was simply too complicated working with several apps, even for those of us who did use it, and bits and pieces of it were strewn across the desktop making it a game of hide and seek.

I really hope Adobe comes up with a better version of Sync, which also ought to make it possible to implement it with consistency. I'm sure if they do, we'll complicate it for them by insisting it be  completely automatic, user-controllable on a case by case basis, and a hybrid of both.<G>
Photo of ProDesignTools

ProDesignTools

  • 31 Posts
  • 17 Reply Likes
"On top of which, some apps didn't seem to know how to tell you which direction the sync was moving in."

Yes, absolutely right. You'd open up a CC application and it would ask you an overly-simple question like: "Do you want to sync settings with the cloud?" Yeah, well, in which direction?

If it wasn't sure to people exactly what was happening, then it wasn't safe to say "yes."
Photo of watkino

watkino

  • 1 Post
  • 0 Reply Likes
This is the biggest travesty since Adobe Premiere CS4. I've used Creative Suite user from the beginning, and have been go through cycles of complete ineptitude regarding Adobe product usability before. Here we are mid-2016, and have these glaring, Software 1.0 errors in what should be an exceptionally mature platform.  

For example. The Photoshop [Document Type] preset, indispensable when creating new documents you want sized to existing needs. You can save these presets, but you cannot import, export or now SYNC OR MIGRATE these settings. Makes Creative Cloud useless. Anyone got a license to CS 6.0 they can sell me?
Photo of ProDesignTools

ProDesignTools

  • 31 Posts
  • 17 Reply Likes
@watkino –

Check out the CC Libraries feature... you will find the functionality you're looking for there.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1688 Posts
  • 556 Reply Likes
> You can save these presets, but you cannot import, export or now SYNC OR MIGRATE these settings. Makes Creative Cloud useless. Anyone got a license to CS 6.0 they can sell me?>

While I admit I don't use the Cloud a lot, I wouldn't say Sync was the only reason for it. But more to the point, I really did like CS6, but am horrified now at the thought of being limited to working with just what is available in CS6. I've gotten spoiled.  '-}

It would be very nice, however, if Adobe could come up with something that they can support, that's easy and understandable to use so we can once again sync, and/or backup our settings and presets, etc.
Photo of Pat

Pat

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled Sync settings Not available.

Using Windows 10 PC and Photoshop/Lightroom cc2017. The sync settings option does NOT show up in the Preferences dialogue box. It did at one time but now does not. I am signed into my Adobe Account and Sync is ON in the desktop application. I am getting a new computer and would very much like to sync all my settings before I change over. What am I missing in this whole process?
Photo of Peter Moloney

Peter Moloney

  • 95 Posts
  • 30 Reply Likes
This reply was created from a merged topic originally titled Sync Settings Photoshop CC 2015.5.1.

Am I correct in that Sync settings is gone from the this latest version?
It was great after a crash to make sure all work machines were set up the same.
Peter