Why some bug reports are not answered by staff?

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  • Updated 2 years ago
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I noticed there are topics on these forums that never got any kind of answer from Adobe employees. I'm surprised because some of them are well written reports of some bugs, while others are questions how to work with certain application when something doesn't work.

Why some of these topics are ignored? Why there's no official response they got acknowledged or just rejected and reasons of such attitude. When some functionalities are taken off from new versions then we should get to know substitute for them or some reasonable workarounds, shouldn't we?

Anyway, a week ago I reported Photoshop Bug. I'd like to know was that even noticed, as I'm coming to this site every day, even few times each day mainly to see is there finally any response to that I posted.

Was that missed or for some reason ignored?

To investigate fully problem I installed all 11 vers. of Photoshop, starting with CS6 they are available by Creative Cloud app. Then I tested everything I could in each of these versions. and posted detailed info.

In fact first post was a general one, but then I posted another, where I included everything I could only found about, that I have described in readable and neat manner. I could say I did that what someone working for Adobe should do. But I did that myself for free and you already got everything tested, just given to read, check it yourself and reply for.

What is really strange, that I reported was mainly about bug introduced into 19.0.0, something what changed behaviour that was part of Photoshop for at least 15 years (that works even in CS2!).

I believe current bugs, that are related strictly to CC 2018 (so those weren't present before) are for you the most important to fix. I'm confused noone care of. I think so as I linked staff to this topic in 4 other places, unfortunatelly with no avail.

This topic is also dedicated to other unanswered topics, like mine (read at least 2nd post of me where I provided with all details, especially from sentence starting wtih "A short illustration(...)"):

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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