Elements 11: Suddenly crashing on me "Microsoft Visual C++ runtime error"

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  • Updated 2 years ago
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Photoshop 11 suddenly isn't working for me yesterday and i'm in the middle of a project. When i try to open the program it crashes and says "Microsoft Visual C++ runtime error/This application has requested to terminate in an unsual way, please contact the applications support team for further assistance". I'm running on Window XP and i noticed that an automatic update was done on Adobe Flash Player yesterday...what is going on? I'm in a crisis lol
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Sandy Scott

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried reinstalling Elements?
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Steve Lehman

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Good one Jeff.  It's either the Flash update or a reinstall. Just to check with Sandy Scott, flash updates are for 64 bit these days.  Are you running a 64 bit XP?  If so, then go with Jeff on this one.  Reinstalling the app might make Photoshop connect with the flash update better.  If not, uninstall the flash update to see if Photoshop operates better.  Updates have been working like that on Windows 10 also, but it's not a Windows problem. Flash programs have bulk and may not download completely or connect with an app correctly.  When downloaded properly, Flash is stable.  Try Photoshop without the update.  If Photoshop is better without it, wait for the same update to come again and accept or refuse. Your apps and Windows won't stop working without it.  In Control Panel, in your all programs list, (let it populate) it'll have the date of the flash update.  Click "add or remove" to remove it, then reboot.  If there is no difference, you can uninstall, reboot, then reinstall Photoshop.  The flash update will be back later.  Either accept or refuse it.   (MCSE responding)