Why is Lightroom CC no longer working with Apple products?

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  • Problem
  • Updated 6 months ago
  • (Edited)
unable to import filesfrom iphone or ipad
Photo of Tony Walters

Tony Walters

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Posted 6 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Tony, 

Please go to Help>System Info... and get us your exact installed Lightroom version. 

Are you syncing your iPhone/Pad photos via the cloud or connecting via cable?
If by cable have you 'trusted' the computer via iOS so that connection is allowed?