Photoshop: How do I cancel my order?

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  • Question
  • Updated 4 years ago
  • (Edited)
info: You are now chatting with 'Aswin'
Aswin: Hello! Welcome to Adobe Customer Service.
Aswin: Hi Tapio.
Aswin: How are you doing today?
Tapio Aalto: Fine thanks
info: Your chat transcript will be sent to at the end of your chat.
Tapio Aalto: I want end my order , my order renewed at March 30, 2015.
Tapio Aalto: Do I must wait how long that I can cancel my order?
Aswin: I will help you in this issue.
Aswin: May I know the reason for the cancellation please?
Tapio Aalto: I have Photoshop im my work computer from my employer
Aswin: Okay.
Aswin: I see that you have 1 more month remaining to complete the annual commitment. You can cancel the subscription in the last month without the cancellation charges. You will get the option to cancel the subscription under your Adobe account.
Aswin: You can cancel the subscription from your Adobe account tomorrow.

Well, theres still not possibility to cancel my order. The screen is different, it will not ask why I want cancel and only sends me to phone or Twitter support.
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Tapio Aalto

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  • frustrated

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've asked an agent to assist you with this.