why I cannot use element 13 with windows 10?

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  • Question
  • Updated 3 years ago
  • (Edited)
I cannot use my element 13 after installing windows 10
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utku gokcen

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Posted 3 years ago

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Photo of Sandeep Singh

Sandeep Singh, Official Rep

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Hi Utku,

Thanks for posing here.

Please provide following information :

Could you please get the error report and paste here ?
Do you use any external Hard Drive ?
Are you using security software e.g. Norton, etc
and
if windows, Please check if you have windows defender turned on ?

Regards,
Sandeep
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Tommy Ulfström

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I have tried to install as Adinistrator. Dosent help. Get at message that an schedule restart are planned. Thats not the case. I have rebooted the laptop. Still the same error.