Why doesn't Photoshop Elements 13 recognize my Internet connection?

  • 2
  • Problem
  • Updated 3 years ago
WIth my PC connected to the Internet I try to access Help from the Elements Organizer 13. This function doesn't connect and asks me to connect to the Internet (which I already am).
Same thing happened when registering yesterday, I ended up registering offline.
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Ed van der Wende

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  • a bit disappointed

Posted 3 years ago

  • 2
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Ed van der Wende

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P.S.

I've already done all the troubleshooting mentioned in:

Here's instructions for troubleshooting your firewall and host file: https://helpx.adobe.com/x-productkb/p...

All settings are correct.
Photo of Ed van der Wende

Ed van der Wende

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P.P.S.

Just tried to connect using Elements Organizer 11, this works perfect, I even get 13 support;-)